topic Re: CIM - getCustomerProfileRequest: Multiple records found. in Integration and Testing

CIM - getCustomerProfileRequest: Multiple records found.

inverge — Wed, 29 May 2019 00:17:08 GMT

In the last few days every request to getCustomerProfileRequest using the email is returning the error:

Multiple records found. Please refine search options.

Our integration has been using that method with a unique email for many years now without a problem. Suddenly we aren't able to retrieve any profles. We did a check loading all profiles and looking for any duplicate emails and there are none. Does anyone know the cause of this and how to avoid it? We are working on a fix to store the profile id locally but that will likely take longer than what appears to be a new issue with the API.

Re: CIM - getCustomerProfileRequest: Multiple records found.

inverge — Thu, 30 May 2019 16:28:17 GMT

No response from Authorize.net and no feedback and no changes to the integration and it magically just started working again. It would be nice to know what happened.

Re: CIM - getCustomerProfileRequest: Multiple records found.

RichardH — Thu, 30 May 2019 17:25:22 GMT

Hello @inverge

I checked with our support specialists and we have not made any system changes recently, nor do we have any similar reports escalated to them. Did you by chance open a case with support we could reference?

Richard

Re: CIM - getCustomerProfileRequest: Multiple records found.

inverge — Thu, 30 May 2019 17:48:04 GMT

I haven't received any response from support with any case number.