CODE: E00044

Oleg_Klymov — Mon, 08 Jul 2019 08:07:13 GMT

Hi there,

We have integrated with Autorize.NET sandbox, but after we switched to a live account, we received the "Customer Information Manager is not enabled". We are sure that it is enabled and our client already has 59 profiles.

The integration is done by this documentation:

https://developer.authorize.net/api/reference/features/accept_hosted.html

and this example:

https://github.com/AuthorizeNet/accept-sample-app

There is the error code, that we are receiving:

CODE: E00044
EXPLANATION: Customer Information Manager is not enabled.
DESCRIPTION: The payment gateway account is not enabled for Customer Information Manager (CIM).

There is the code that we are using:

<?xml version="1.0" encoding="utf-16"?>
<getHostedProfilePageRequest xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd">
<customerProfileId>1508256194</customerProfileId>
<hostedProfileSettings>
<setting>
<settingName>hostedProfilePaymentOptions</settingName>
<settingValue>showCreditCard</settingValue>
</setting>
<setting>
<settingName>hostedProfilePageBorderVisible</settingName>
<settingValue>false</settingValue>
</setting>
<setting>
<settingName>hostedProfileValidationMode</settingName>
<settingValue>liveMode</settingValue>
</setting>
<setting>
<settingName>hostedProfileManageOptions</settingName>
<settingValue>showPayment</settingValue>
</setting>
<setting>
<settingName>hostedProfileIFrameCommunicatorUrl</settingName>
<settingValue>https://our_valid_URL/IFrameCommunicator.html</settingValue>
</setting>
<setting>
<settingName>hostedProfileBillingAddressOptions</settingName>
<settingValue>showBillingAddress</settingValue>
</setting>
</hostedProfileSettings>
</getHostedProfilePageRequest>

Could you help us with it?

Re: CODE: E00044

mmcguire — Mon, 08 Jul 2019 22:00:28 GMT

It sounds like the live account needs to have Customer Information Manager enabled.

1. Log into the merchant interface https://login.authorize.net

2. Select Customer Information Manager from the left-hand navigation bar

3. Enable Customer Information Manager

Then try your test again

Re: CODE: E00044

Oleg_Klymov — Tue, 09 Jul 2019 06:21:05 GMT

Hi,

There was the first thing that I checked. This option is enabled.

Any other suggestions?

Re: CODE: E00044

grokworks — Fri, 06 Sep 2019 20:14:22 GMT

Did you manage to figure anything out for this? We're having the same issue.

Re: CODE: E00044

rioconway — Sun, 12 Dec 2021 08:37:19 GMT

There was the first thing that I checked. This option is enabled.

Re: CODE: E00044

BellaJohn — Wed, 05 Jan 2022 12:48:07 GMT

I'm setting up amember to use authorize.net's CIM
I've setup amember
I've setup the CIM account

topic CODE: E00044 in Integration and Testing

CODE: E00044

Re: CODE: E00044

Re: CODE: E00044

Re: CODE: E00044

Re: CODE: E00044

Re: CODE: E00044