topic Re: Accept.JS Intermittent Issues in Integration and Testing

Accept.JS Intermittent Issues

rkajbaf — Mon, 22 Jul 2019 17:32:10 GMT

Hi All

I have succesfully integrated Accept.JS usig the Hosted Form method on my Angular-based website. Everything works well but we have seen a marked increase in users saying that the modal pops up (the iFrame container) and after entering their data it just spins. The modal never closes.

Sometimes, closing and re-opening the modal via the tiny X allows them top continue. It happens about 15% of the time according to analytics (i've written some custom events to try and track it) which is very high.

Has anyone else seen this? Any ideas on what to do?

I would love some additional response events to handle timeouts, network errors and other errors so we can at least direct the customers in how to fix the issue. From what I can tell, sometimes the server just doesn't response with a token and for us, it's a black box as to why this happens.

A little more info from Accept.JS would be greatly appreciated.

website: https://www.matboardandmore.com

I'd be happy to provide additional technical details on the implementation.

Sincerely

Reza

Re: Accept.JS Intermittent Issues

Shoagraw — Tue, 23 Jul 2019 22:33:38 GMT

Please check one time and confirm if you see the spinning wheel after entering the details and clicking continue & Pay button? or its before entering anything and just when popup window shows up?

If its really an issue we will priortize it.

Shobhit

Re: Accept.JS Intermittent Issues

rkajbaf — Wed, 24 Jul 2019 18:12:44 GMT

Customers have complained of both but the majority get stuck after entering their information and clicking the button.

Re: Accept.JS Intermittent Issues

rkajbaf — Tue, 30 Jul 2019 13:50:00 GMT

Due to a lack of response from the developers, and continued issues being reported, we have stopped using your iFrame based solution. I hope you can find a solution to your issues and we can consider them again but for now, we are forced to move on.

Re: Accept.JS Intermittent Issues

ifyuliketheway — Thu, 30 Sep 2021 05:39:04 GMT

Hello there,

I also integrated Accept.JS using the Hosted Form method on my newly made Angular-based website but it is working pretty fine. Have a look at the yes or no wheel

All the tools I integrated there, are done using the same technique. Let me know if I can help you with anything.