RCA for todays outage

azdiscgolfer — Fri, 09 Aug 2019 17:49:31 GMT

Hello,

I am a software engineer for a division of cox automotive. Our application was impacted due to todays CIM outage

https://status.authorize.net/incidents/gzz49l7rx8c2

We would like to be notified of high level root cause for this outage if and when a RCA is held on your side.

Also it would be very helpful to have a Tier 2 tech support contact for these types of outages. It is very difficult to work through the merchant support during these types of events.

I can be contacted directly via the email address in my account profile.

Thanks in advance for your assitance

Jacob Holmes

topic RCA for todays outage in Integration and Testing

RCA for todays outage