topic Refund fail entry not displayed at Merchant Account in Integration and Testing

Refund fail entry not displayed at Merchant Account

testing — Tue, 31 Dec 2019 07:29:02 GMT

Hi,

We are working on refund process and it's working fine.

We have query for refund failure process. When refund process has been failed it's entry was not displayed in merchant account. Is authorize.net not displayed refund failure entry in Merchant account?

I have checked in all way but not displayed refund failure entry.

Please let me know.

Thank you.

Re: Refund fail entry not displayed at Merchant Account

ElaineM — Thu, 02 Jan 2020 18:28:07 GMT

Hi testing,

I'm not sure I follow your question entirely, however the only time a record of a transaction is recorded within an account is when a Transaction ID is generated. If a linked refund fails, a transaction is not generated thus a Transaction ID is not generated.

If a new Transaction ID is generated and returned in the transaction response, it will be found in UI and reporting API.

Regards,

Elaine