topic Re: Automatic Retry Missed Payments in Integration and Testing

Automatic Retry Missed Payments

ksingh — Wed, 15 Apr 2020 14:15:41 GMT

I am trying to understand how missed payments are handled with the ARB - Automatic retry feature

For example, lets say I have a monthly ARB subscription with 12 occurrences. Occurrence 1 and 2 processed fine, and then I have a payment error on occurrence 3. I don't resolve this payment error until occurence 6 (the subscription is suspended until 6 because of the payment error on 3). So, occurrences 3,4,5 have been missed.

With auto-retry, after i fix my payment error, does occurence 3 get retried since that is the actual payment failure? And then does the subscription just go along its normal schedule, back to billing monthly?

Or,

Are all missed payments (3, 4, and 5) charged to the customer at once?

I've been referencing https://support.authorize.net/s/article/Automatic-Retry-Recurring-Billing-Feature-FAQ, and it talks about the failed payment. But not so much about missed payments - 4 and 5.

Any help will be very much appreciated.

Thanks

Re: Automatic Retry Missed Payments

ksingh — Thu, 16 Apr 2020 14:27:12 GMT

hey AosTvApk,

Thanks for the reply. My question is more what happens to all missed payments when the suspended subscription lapses over several intervals.

Will auto-retry also 'retry' all missed payments (not just the first, failed payment) after the subscription is made active again?

The reason I am asking is because I recently had a customer fix their suspended account (I have auto-retry enabled). They took about 5 months to fix their credit card issue. As soon as the subscription was fixed, and became active, there were 5 charges occurring over 5 days from the subscription.

Re: Automatic Retry Missed Payments

ElaineM — Tue, 28 Apr 2020 21:44:56 GMT

Hi ksingh,

What you are describing is a currently known issue with Auto Retry enabled accounts. I would suggest opening a support case with our customer support by logging into your account: https://support.authorize.net/s/article/How-do-I-contact-Authorize-Net

Thank you,

Elaine

Re: Automatic Retry Missed Payments

Mackenzies — Wed, 29 Apr 2020 05:18:32 GMT

With Automatic Retry, your customer's subscriptions will not terminate due to payment failures and will remain in a suspended status until you update the subscription's payment details. Once updated, the subscription will automatically retry the failed payment in the subscription mcdvoice

Re: Automatic Retry Missed Payments

emilapamo — Tue, 16 Feb 2021 14:11:13 GMT

Is your issue resolved? I'm also facing the same issue Automatic Retry Missed Payments :( myinstantoffer

Re: Automatic Retry Missed Payments

mcdvoicesurvey — Tue, 27 Apr 2021 03:21:49 GMT

@Mackenzies wrote:
With Automatic Retry, your customer's subscriptions will not terminate due to payment failures and will remain in a suspended status until you update the subscription's payment details. Once updated, the subscription will automatically retry the failed payment in the subscription mcdvoice

Thanks for sharing the information.

Re: Automatic Retry Missed Payments

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Re: Automatic Retry Missed Payments

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Re: Automatic Retry Missed Payments

45Diorio — Wed, 04 Aug 2021 11:05:22 GMT

When a decline still happens, Recurly software works to turn the decline into an acceptance. We use two main tools:

Automatic retries. Recurly retries the charge a number of times, using a flexible, optimized retry schedule.

Dunning. Recurly uses a template to send a dunning email to your customer. You can change the look and the content of the email that’s sent (see my next post), the time gap between emails, and how long dunning goes on. (Automatic retries also stop when dunning stops.)

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Re: Automatic Retry Missed Payments

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