topic Customer Payment Profile ID not found - frequently in Integration and Testing

Customer Payment Profile ID not found - frequently

srinivasaD123 — Fri, 12 Jun 2020 17:30:41 GMT

Dear Team,

Could you please explain in detail, Why this error getting "Customer Profile ID or Customer Payment Profile ID not found" frequently?

Why the payment profile is deleting automatically in the authorize.net?

If a customer placed an order successfully for the first time then doing recurring billing for that order, few customers are getting an error "payment profile id not found."

Please respond to this error message.

Your help much appreciated.

Thank you!

Srinivas D.

Re: Customer Payment Profile ID not found - frequently

bskapoor11407 — Mon, 09 Nov 2020 20:26:15 GMT

Same here...

Steps

1. Profile is a added in Authorize.Net succesfully. Got Profile ID in return.

2. Saved credit card successfully. Got Card ID in return.

3. After few days, process credit card gives this error

Customer Profile ID or Customer Payment Profile ID not found.

It's happening for some customers not everyone, couldn't figured out why.

Re: Customer Payment Profile ID not found - frequently

abidnasa123 — Tue, 05 Apr 2022 11:49:39 GMT

Did you come up with any solution to this problem?

Re: Customer Payment Profile ID not found - frequently

abidnasa123 — Tue, 05 Apr 2022 11:51:55 GMT

I am facing the same issue