topic Re: switching bank processor in Integration and Testing

switching bank processor

pmarangoni — Wed, 15 Dec 2021 19:06:53 GMT

If we change bank processor, do we lose all our CIM data?

Re: switching bank processor

MansourH — Thu, 16 Dec 2021 14:51:53 GMT

Hi @pmarangoni,

Customer Profiles are tied to a given payment gateway account, if you're switching processor on the same payment gateway, you will still be able to access all your CIM data.

Mansour

Re: switching bank processor

pmarangoni — Thu, 16 Dec 2021 21:44:36 GMT

Does the same apply if we change merchant account? Is there a difference?

Re: switching bank processor

MansourH — Thu, 16 Dec 2021 22:48:32 GMT

There is no real difference in this context, as long as you keep the same Authorize.net payment gateway, your CIM data remains accessible to you.

Re: switching bank processor

pmarangoni — Thu, 16 Dec 2021 23:12:20 GMT

Thanks

Re: switching bank processor

pmarangoni — Wed, 22 Dec 2021 16:42:00 GMT

It now looks like we are changing bank too, so this most likely means a new payment gateway. Is there any way to migrate CIM data to a new payment gateway?

Re: switching bank processor

MansourH — Thu, 23 Dec 2021 10:15:11 GMT

Changing bank? do you mean changing your merchant service provider? if, yes, you can still keep the same payment gateway.

Please feel free to contact Autorize.net customer support (https://support.authorize.net/s/article/How-do-I-contact-Authorize-Net)

Mansour

Re: switching bank processor

niranjanadrs — Thu, 06 Jan 2022 09:38:42 GMT

Hi @MansourH

Would you be able to share your thought on queries?

https://community.developer.authorize.net/t5/Integration-and-Testing/To-clarify-on-why-TSYS-merchants-only-applicable-for-tip-option/m-p/80699#M50854

Thanks,

Niranjanadevi R S