https://community.developer.cybersource.com/t5/Integration-and-Testing/How-to-avoid-creating-duplicate-customer-profiles-with/m-p/82174#M51792 <P>We are attempting to integrate Big Commerce and an Order Management System with Authorize.net</P><P>Big Commerce is creating the initial transaction during the checkout for an authorization.</P><P>We are then retrieving the order details from Big Commerce as well as the Gateway Transaction ID.</P><P>We then are attempting to locate an existing customer profile ID based on email address.</P><P>If we do not obtain an existing Profile, we are then looking to create a new profile from the transaction ID.</P><P>This process seems to create duplicate customer profiles every time in our sandbox.&nbsp;</P><P>We have tried to call the method while providing merchantCustomerID as well.</P><P>So we would expect to get an error about dupes when sending a second "CreateCustomerProfileFromTransactionRequest" with a different transaction and the same merchantCustomerID, but we just create a duplicate profile. &nbsp;We aren't seeing customer payment id's merging with customer profiles on subsequent calls either.</P><P>Is there a best practice for creating a Customer Profile using a transaction ID without creating a duplicate that also would merge new payments into an existing customer profile (if exists)?</P><P>&nbsp;</P> Thu, 14 Apr 2022 13:54:46 GMT stevesh 2022-04-14T13:54:46Z https://community.developer.cybersource.com/t5/Integration-and-Testing/How-to-avoid-creating-duplicate-customer-profiles-with/m-p/82174#M51792 <P>We are attempting to integrate Big Commerce and an Order Management System with Authorize.net</P><P>Big Commerce is creating the initial transaction during the checkout for an authorization.</P><P>We are then retrieving the order details from Big Commerce as well as the Gateway Transaction ID.</P><P>We then are attempting to locate an existing customer profile ID based on email address.</P><P>If we do not obtain an existing Profile, we are then looking to create a new profile from the transaction ID.</P><P>This process seems to create duplicate customer profiles every time in our sandbox.&nbsp;</P><P>We have tried to call the method while providing merchantCustomerID as well.</P><P>So we would expect to get an error about dupes when sending a second "CreateCustomerProfileFromTransactionRequest" with a different transaction and the same merchantCustomerID, but we just create a duplicate profile. &nbsp;We aren't seeing customer payment id's merging with customer profiles on subsequent calls either.</P><P>Is there a best practice for creating a Customer Profile using a transaction ID without creating a duplicate that also would merge new payments into an existing customer profile (if exists)?</P><P>&nbsp;</P> Thu, 14 Apr 2022 13:54:46 GMT https://community.developer.cybersource.com/t5/Integration-and-Testing/How-to-avoid-creating-duplicate-customer-profiles-with/m-p/82174#M51792 stevesh 2022-04-14T13:54:46Z