topic Re: We have just had our Auth Net account closed. Does anyone know how to appeal this? in Integration and Testing

We have just had our Auth Net account closed. Does anyone know how to appeal this?

zarthan — Mon, 03 Oct 2022 20:30:42 GMT

I am just hoping someone has had this experience and is willing to share.
We haven't been using AuthNet for long, maybe 6 months. I created an internal application to accept call-in orders for a lawn and snow service. In the middle of the day, card processing suddenly just stopped. After calling, the reason is "account closed".

It feels like I am facing the giant without my slingshot. Any suggestions appreciated

Re: We have just had our Auth Net account closed. Does anyone know how to appeal this?

rajvpate — Wed, 05 Oct 2022 16:31:54 GMT

Could you please share your merchantId ? Are you set up as a direct merchant or under a reseller/portfolio ?

Re: We have just had our Auth Net account closed. Does anyone know how to appeal this?

zarthan — Tue, 11 Oct 2022 11:09:18 GMT

I do have it solved. Thank you