topic Re: Soft Descriptors in Integration and Testing

Soft Descriptors

maross — Mon, 16 Apr 2012 15:50:24 GMT

Is it possible to change the soft descriptor that shows up on customers' statements?

Re: Soft Descriptors

Joy — Mon, 16 Apr 2012 22:22:16 GMT

Hi maross,

At this time, Authorize.Net does not support soft descriptors. It is likely a feature that we will be adding in the future, but it is not something that has a scheduled release.

Thanks,

Joy

Re: Soft Descriptors

maross — Tue, 17 Apr 2012 14:56:43 GMT

Thank you Joy.

Re: Soft Descriptors

rodmerry — Wed, 08 Jan 2014 17:25:49 GMT

I was wondering if Authorize.net has addressed, or has a firmer plan to address, soft descriptors yet?

Re: Soft Descriptors

RichardH — Thu, 09 Jan 2014 19:22:29 GMT

Hello @rodmerry

Your request to support Soft Descriptors remains on our enhancement list but does not have a scheduled release date.

Richard

Re: Soft Descriptors

method_ben — Tue, 11 Mar 2014 15:27:24 GMT

Hi,

I was wondering if you still don't have a scheduled date to support Soft Descriptors? We are currently using Authorize.NET but we are planning to switch if the soft descriptors will not be implemented soon. We have a lot of charge back because our customers don't recognize the transaction when they received their credit card statement.

Thank you.

Re: Soft Descriptors

AndrewBucklin — Sun, 30 Mar 2014 17:23:50 GMT

Bump! It's been two years now... Any updates?

Re: Soft Descriptors

method_ben — Tue, 10 Jun 2014 18:06:23 GMT

Any updates ?

Re: Soft Descriptors

AndrewBucklin — Tue, 10 Jun 2014 18:31:32 GMT

This thread is marked as having a solution, but I don't see any news of this being supported or how to do it...? Am I missing something?

Re: Soft Descriptors

RichardH — Tue, 10 Jun 2014 18:45:16 GMT

I updated the status to the most current solution, which is that this feature is on our enhancement list, but without a specific time line for implementation.

Richard

Re: Soft Descriptors

aisonet — Thu, 18 Sep 2014 15:39:54 GMT

We need this ability as well, and as soon as possible, it should not be that hard to implement on your side, you have been prolonging it long enough, please implement it so all your clients that need the feature can use get access to this ability, including us.

Re: Soft Descriptors

AndrewBucklin — Thu, 18 Sep 2014 21:34:50 GMT

Agreed.

Re: Soft Descriptors

jbracken1973 — Tue, 18 Nov 2014 15:18:34 GMT

Me too.... I cannot even recommend Authorized.net to my clients because of this.

Re: Soft Descriptors

RichardH — Tue, 18 Nov 2014 16:14:19 GMT

Hello @jbracken1973

You are welcome to post this as a new feature using our Ideas forum. This will allow others to vote on and make suggestions to improve the request.

Richard

Re: Soft Descriptors

AndrewBucklin — Tue, 18 Nov 2014 16:16:59 GMT

If someone posts it in the Ideas forum, reference this thread and provide us a link so we can vote it up.

Re: Soft Descriptors

aisonet — Tue, 18 Nov 2014 16:30:50 GMT

I posted it...

http://community.developer.authorize.net/t5/Ideas/Soft-Descriptors-via-API/idi-p/48863

Re: Soft Descriptors

AndrewBucklin — Tue, 18 Nov 2014 16:41:41 GMT

Here's another idea someone else already posted; vote this one up too!

http://community.developer.authorize.net/t5/Ideas/Soft-Descriptor-and-Contact-Information/idc-p/48877

Re: Soft Descriptors

jbracken1973 — Tue, 18 Nov 2014 16:50:16 GMT

.. and so did I :) See similar idea here and vote it up as well: they may merge them but best those that are interested prob should vote both. Should not be that big of a deal it is not like it is a new concept. Some would even argue it is best practice.

Re: Soft Descriptors

polarbearigloo — Tue, 16 Feb 2016 17:48:38 GMT

Hi,

Have soft descriptors been implemented yet?

Thanks.

Re: Soft Descriptors

huangez — Mon, 31 Oct 2022 15:57:08 GMT

Hey @RichardH,

Any updates on this feature? We want to use it for our website.