Not sure about dealing with this Error Code on a refund.

bbolt51 — Wed, 26 Jul 2023 17:48:25 GMT

In the sandbox testing that i did with the api Refund Transaction I apply this code:

<transactionKey>942pV3HXXXX</transactionKey>

</merchantAuthentication><refId>851112</refId>

<transactionType>refundTransaction</transactionType>

</creditCard>

</payment>

<order>

</order><lineItems><lineItem>

<name>ProductDesc332965</name>

</lineItem></lineItems><tax>

</tax></transactionRequest></createTransactionRequest>

with the sandbox in live mode it will not work.. I get E00027 - 54 with this error response:

This error may occur for merchants on the HSBC or FDI Australia processors when setting validationMode to liveMode as these processors do not support authorization reversals. We recommend HSBC and FDI Australia merchants set validationMode to testMode instead

so I switch live to test on the sandbox and it processes the code just fine, but it is not recorded in the sandbox

Well what i am trying do is post the refund and then read the sandbox to give feedback to the user that it was accepted on all the Item's returned. if it is not stored I can't really test the code

What am i doing wrong? or if this is a Auth bug then how do i get around this. Thanks for the help.

HSBC and FDI Australia Merchants causes the problem?

Re: Not sure about dealing with this Error Code on a refund.

bbolt51 — Wed, 26 Jul 2023 21:29:33 GMT

Figured the issue out.

Re: Not sure about dealing with this Error Code on a refund.

marine2026 — Mon, 31 Jul 2023 17:30:24 GMT

Please close this issue by clicking the SOLVED by link on your last post

topic Re: Not sure about dealing with this Error Code on a refund. in Integration and Testing

Not sure about dealing with this Error Code on a refund.

Re: Not sure about dealing with this Error Code on a refund.

Re: Not sure about dealing with this Error Code on a refund.