Refund - The referenced transaction does not meet the criteria for issuing a credit.

sebastien-fey — Thu, 14 Sep 2023 19:16:43 GMT

Each time I try to do a refund, I get this error message: The referenced transaction does not meet the criteria for issuing a credit.

I used to be able to refund a transaction, I changed nothing in my code since a while.

I tried multiple them to contact Authorize via their support page (https://developer.authorize.net/support/contact_us.html), but they never answered me

Payment response:

{ "messages": { "message": [ { "code": "I00001", "text": "Successful." } ], "resultCode": "Ok" }, "refId": "myRef-1", "transactionResponse": { "SupplementalDataQualificationIndicator": 0, "accountNumber": "XXXXXXXXX", "accountType": "MasterCard", "authCode": "123456", "avsResultCode": "X", "cavvResultCode": "", "cvvResultCode": "M", "messages": [ { "code": "1", "description": "This transaction has been approved." } ], "refTransID": "", "responseCode": "1", "testRequest": "0", "transHash": "", "transHashSha2": "*******************************", "transId": "123456789" } }

Refund Request

{ "createTransactionRequest": { "merchantAuthentication": { "name": "**************", "transactionKey": "***************" }, "refId": "myRef-1", "transactionRequest": { "amount": 3422, "payment": { "creditCard": { "cardNumber": "XXXX", "expirationDate": "XXXX" } }, "refTransId": "123456789", "transactionType": "refundTransaction" } } }

Refund response

{
    "messages": {
        "message": [
            {
                "code": "E00027",
                "text": "The transaction was unsuccessful."
            }
        ],
        "resultCode": "Error"
    },
    "refId": "myRef-1",
    "transactionResponse": {
        "SupplementalDataQualificationIndicator": 0,
        "accountNumber": "XXXXXXXX",
        "accountType": "MasterCard",
        "authCode": "",
        "avsResultCode": "P",
        "cavvResultCode": "",
        "cvvResultCode": "",
        "errors": [
            {
                "errorCode": "54",
                "errorText": "The referenced transaction does not meet the criteria for issuing a credit."
            }
        ],
        "refTransID": "123456789",
        "responseCode": "3",
        "testRequest": "0",
        "transHash": "",
        "transHashSha2": "***********************************",
        "transId": "0"
    }
}

Re: Refund - The referenced transaction does not meet the criteria for issuing a credit.

marine2026 — Fri, 15 Sep 2023 04:58:40 GMT

It seems to me that you are working in a sandbox account that does not permit the transaction, whereas a production account would.

Re: Refund - The referenced transaction does not meet the criteria for issuing a credit.

sebastien-fey — Sun, 17 Sep 2023 20:02:36 GMT

I am not on a sandBox account, I am pointing to this endpoint: https://api.authorize.net/xml/v1/request.api with a production account

We have been using the Authorize API for years to take payments and do refunds.

topic Re: Refund - The referenced transaction does not meet the criteria for issuing a credit. in Integration and Testing

Refund - The referenced transaction does not meet the criteria for issuing a credit.

Re: Refund - The referenced transaction does not meet the criteria for issuing a credit.

Re: Refund - The referenced transaction does not meet the criteria for issuing a credit.