topic Re: Cannot find Customer using the Customer ID from Transaction Detail in Integration and Testing

Cannot find Customer using the Customer ID from Transaction Detail

yamikep — Fri, 06 Oct 2023 21:25:53 GMT

I get a Transaction with `getTransactionDetails`, then I use the Customer ID from this response with `getCustomerProfile` to get the Customer information but I get an error message saying it does not exist:

"Failed to get customer profile information with id xxxx"

Why? Isn't Customer Profile the same as Customer?

Thank you

Re: Cannot find Customer using the Customer ID from Transaction Detail

marine2026 — Mon, 09 Oct 2023 00:22:05 GMT

It seems the Customer ID has no profile. The definition for Customer ID is here:
https://developer.authorize.net/api/reference/index.html#transaction-reporting-get-transaction-details
How do you know that a profile was created?

Re: Cannot find Customer using the Customer ID from Transaction Detail

yamikep — Mon, 09 Oct 2023 16:01:42 GMT

I don't know, I don't have access to the code that initiates the flow.

However, I can see the Customer Billing Information (name, email, address) in the Authorize.net transactions dashboard so it's somewhere.

How can I get this customer information via the API then?

Thank you

Re: Cannot find Customer using the Customer ID from Transaction Detail

marine2026 — Tue, 10 Oct 2023 00:56:14 GMT

Try this:
https://developer.authorize.net/api/reference/index.html#customer-profiles-get-customer-profile-ids

Re: Cannot find Customer using the Customer ID from Transaction Detail

yamikep — Tue, 10 Oct 2023 20:48:06 GMT

It does not return anything so it looks like no customer profiles are created.

I still don't understand why the Customer IDs are not good enough to reference a Customer, though.

<getCustomerProfileIdsRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"> <messages> <resultCode>Ok</resultCode> <message> <code>I00001</code> <text>Successful.</text> </message> </messages> <ids/> </getCustomerProfileIdsRequest>

Re: Cannot find Customer using the Customer ID from Transaction Detail

yamikep — Tue, 17 Oct 2023 14:49:13 GMT

Thank you all. Still don't know how a customer is created without a profile but it seems to be it.

Re: Cannot find Customer using the Customer ID from Transaction Detail

witherellsonrob — Wed, 25 Oct 2023 09:09:58 GMT

When you cannot find a customer using the Customer ID from transaction details, it's essential to troubleshoot the issue by checking for potential discrepancies in the data or your database. Ensure that the Customer ID is correctly inputted and matches the records in your system. Verify if there are any leading or trailing spaces, typos, or formatting differences that might be causing the mismatch. Additionally, cross-reference the data with the database or customer records in your system. If the issue persists, you might consider reaching out to customer support or seeking guidance from relevant forums and platforms like Curiosity Station, where experts and users often share troubleshooting tips and solutions for various data-related challenges.

Re: Cannot find Customer using the Customer ID from Transaction Detail

ohsnaplol — Mon, 26 Aug 2024 13:53:08 GMT

A profile's Customer ID and Profile ID are not the same.