Webhooks not working for Subscriptions

sera_nikulin — Tue, 12 Dec 2023 21:05:51 GMT

Hey,

I'm using sandbox environment. My payment gateway id is 830630.

I'm implementing subscriptions in our platform with auth.net. I successfully setup endpoint for receiving webhooks (from UI).

GET https://apitest.authorize.net/rest/v1/webhooks

[ { "_links": { "self": { "href": "/rest/v1/webhooks/5d278b4e-4ba2-487f-a338-fa63795187c6" } }, "webhookId": "5d278b4e-4ba2-487f-a338-fa63795187c6", "name": "ViaxApxQaEndPoint", "status": "active", "url": "https://api.apx.qa.viax.io/notifications/authorize", "eventTypes": [ "net.authorize.payment.authcapture.created", "net.authorize.customer.subscription.expiring", "net.authorize.customer.subscription.cancelled", "net.authorize.customer.subscription.suspended", "net.authorize.customer.subscription.failed", "net.authorize.customer.subscription.expired", "net.authorize.payment.void.created", "net.authorize.payment.capture.created", "net.authorize.payment.fraud.held", "net.authorize.customer.subscription.terminated", "net.authorize.payment.authorization.created", "net.authorize.payment.fraud.approved", "net.authorize.customer.subscription.updated", "net.authorize.payment.priorAuthCapture.created", "net.authorize.payment.fraud.declined", "net.authorize.payment.refund.created", "net.authorize.customer.subscription.created" ] } ]

I successfully tested my endpoint with ping webhook (I moved endpoint to inactive status and clicked "Test Webhook").
Now I moved back to active status.

My endpoint only receive net.authorize.payment.authcapture.created event. (When I create one-time payment with your api)

We also wanted events for subscriptions (net.authorize.customer.subscription.*). As you can see my webhook contains all needed event types but anyway it seems that auth.net even doesn't fire them.

I tried to find in notification history and don't see any event related to subscriptions. Only net.authorize.payment.authcapture.created

GET https://apitest.authorize.net/rest/v1/notifications?from_date=2023-12-12&to_date=2023-12-12

{ "_links": { "self": { "href": "/rest/v1/notifications?offset=0&limit=100&from_date=2023-12-12&to_date=2023-12-12" } }, "notifications": [ { "_links": { "self": { "href": "/rest/v1/notifications/457a7b83-9f00-4024-8d71-92475b4dc81f" } }, "notificationId": "457a7b83-9f00-4024-8d71-92475b4dc81f", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T11:45:17.077", "webhookId": "a585ea29-a370-495a-bd83-f9be7160f260", "notificationDate": "2023-12-12T11:45:23.69" }, { "_links": { "self": { "href": "/rest/v1/notifications/935694c3-b839-4af1-9a20-551ff7afe456" } }, "notificationId": "935694c3-b839-4af1-9a20-551ff7afe456", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T11:45:17.077", "webhookId": "ea5f7311-04ef-4afd-afaf-07fd7d5b9395", "notificationDate": "2023-12-12T11:45:23.87" }, { "_links": { "self": { "href": "/rest/v1/notifications/a49a70e4-8d11-4e1f-a75f-481c064fef04" } }, "notificationId": "a49a70e4-8d11-4e1f-a75f-481c064fef04", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T12:07:38.47", "webhookId": "a585ea29-a370-495a-bd83-f9be7160f260", "notificationDate": "2023-12-12T20:17:56.553" }, { "_links": { "self": { "href": "/rest/v1/notifications/c7df78be-e978-4f7c-8c44-07d0e352f869" } }, "notificationId": "c7df78be-e978-4f7c-8c44-07d0e352f869", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T12:07:38.47", "webhookId": "ea5f7311-04ef-4afd-afaf-07fd7d5b9395", "notificationDate": "2023-12-12T12:07:44.91" }, { "_links": { "self": { "href": "/rest/v1/notifications/bd99f2e2-cc06-4995-933c-d5b03a77831a" } }, "notificationId": "bd99f2e2-cc06-4995-933c-d5b03a77831a", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T12:21:07.007", "webhookId": "a585ea29-a370-495a-bd83-f9be7160f260", "notificationDate": "2023-12-12T20:30:59.857" }, { "_links": { "self": { "href": "/rest/v1/notifications/aead1f19-3fd0-4dca-ae04-257317aeabf6" } }, "notificationId": "aead1f19-3fd0-4dca-ae04-257317aeabf6", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T12:21:07.007", "webhookId": "ea5f7311-04ef-4afd-afaf-07fd7d5b9395", "notificationDate": "2023-12-12T12:21:15.763" }, { "_links": { "self": { "href": "/rest/v1/notifications/8afc378c-8fd0-49d1-b79d-cbf2111be9f4" } }, "notificationId": "8afc378c-8fd0-49d1-b79d-cbf2111be9f4", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T12:37:03.457", "webhookId": "a585ea29-a370-495a-bd83-f9be7160f260", "notificationDate": "2023-12-12T20:47:03.283" }, { "_links": { "self": { "href": "/rest/v1/notifications/601c5336-1144-4191-b2bf-ed6128a3fa43" } }, "notificationId": "601c5336-1144-4191-b2bf-ed6128a3fa43", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T12:37:03.457", "webhookId": "ea5f7311-04ef-4afd-afaf-07fd7d5b9395", "notificationDate": "2023-12-12T12:37:26.543" }, { "_links": { "self": { "href": "/rest/v1/notifications/de054dc3-4653-4a07-83a9-8cc22cf3f391" } }, "notificationId": "de054dc3-4653-4a07-83a9-8cc22cf3f391", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T12:42:28.303", "webhookId": "a585ea29-a370-495a-bd83-f9be7160f260", "notificationDate": "2023-12-12T12:42:36.563" }, { "_links": { "self": { "href": "/rest/v1/notifications/eff3c86b-7a5f-429e-83ed-0945ef8c339f" } }, "notificationId": "eff3c86b-7a5f-429e-83ed-0945ef8c339f", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T12:42:28.303", "webhookId": "ea5f7311-04ef-4afd-afaf-07fd7d5b9395", "notificationDate": "2023-12-12T12:42:36.853" }, { "_links": { "self": { "href": "/rest/v1/notifications/570f7282-687a-42b7-903b-48e487d7694d" } }, "notificationId": "570f7282-687a-42b7-903b-48e487d7694d", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T12:45:09.35", "webhookId": "a585ea29-a370-495a-bd83-f9be7160f260", "notificationDate": "2023-12-12T20:53:05.703" }, { "_links": { "self": { "href": "/rest/v1/notifications/dc260e93-a92d-4fea-9fe3-064a129fce35" } }, "notificationId": "dc260e93-a92d-4fea-9fe3-064a129fce35", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T12:45:09.35", "webhookId": "ea5f7311-04ef-4afd-afaf-07fd7d5b9395", "notificationDate": "2023-12-12T12:45:26.943" }, { "_links": { "self": { "href": "/rest/v1/notifications/9351f31c-1627-4f51-9782-f1d0a03e4b09" } }, "notificationId": "9351f31c-1627-4f51-9782-f1d0a03e4b09", "deliveryStatus": "RetryPending", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T14:51:28.163", "webhookId": "a585ea29-a370-495a-bd83-f9be7160f260" }, { "_links": { "self": { "href": "/rest/v1/notifications/d25352fa-0dee-4dab-8e44-4cc7bc7c162d" } }, "notificationId": "d25352fa-0dee-4dab-8e44-4cc7bc7c162d", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T14:51:28.163", "webhookId": "ea5f7311-04ef-4afd-afaf-07fd7d5b9395", "notificationDate": "2023-12-12T14:51:33.49" }, { "_links": { "self": { "href": "/rest/v1/notifications/2425f56c-f16a-45a2-bb8f-13aafcd038c0" } }, "notificationId": "2425f56c-f16a-45a2-bb8f-13aafcd038c0", "deliveryStatus": "RetryPending", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T15:15:53.967", "webhookId": "a585ea29-a370-495a-bd83-f9be7160f260" }, { "_links": { "self": { "href": "/rest/v1/notifications/e04d6b32-0f7a-4ba9-a834-9240f3c258cd" } }, "notificationId": "e04d6b32-0f7a-4ba9-a834-9240f3c258cd", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T15:15:53.967", "webhookId": "ea5f7311-04ef-4afd-afaf-07fd7d5b9395", "notificationDate": "2023-12-12T15:16:14.373" }, { "_links": { "self": { "href": "/rest/v1/notifications/0fe0e89f-bc9c-4ee7-a6f3-0da9f30e8d29" } }, "notificationId": "0fe0e89f-bc9c-4ee7-a6f3-0da9f30e8d29", "deliveryStatus": "Delivered", "eventType": "net.authorize.payment.authcapture.created", "eventDate": "2023-12-12T20:38:07.237", "webhookId": "5d278b4e-4ba2-487f-a338-fa63795187c6", "notificationDate": "2023-12-12T20:38:09.573" } ] }

Maybe subscription should be created in another way? Could anyone suggest what should I do?
Here is the latest subscription creation request/response

<ARBCreateSubscriptionRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"> <merchantAuthentication> <name>${apiLoginId}</name> <transactionKey>${transactionKey}</transactionKey> </merchantAuthentication> <clientId>sdk-java-2.0.3</clientId> <refId>LSeCxj2msj8afAjg25Mz</refId> <subscription> <name>Subscription WebHooks doesn't work!</name> <paymentSchedule> <interval> <length>1</length> <unit>months</unit> </interval> <startDate>2023-12-13</startDate> <totalOccurrences>9999</totalOccurrences> <trialOccurrences>0</trialOccurrences> </paymentSchedule> <amount>1.11</amount> <trialAmount>0</trialAmount> <payment> <opaqueData> <dataDescriptor>COMMON.ACCEPT.INAPP.PAYMENT</dataDescriptor> <dataValue> ${paymentToken} </dataValue> </opaqueData> </payment> <customer> <id>ORG-2521_10536</id> </customer> <billTo> <firstName>Sergey</firstName> <lastName>Nikulin</lastName> <address>pr Peremogu</address> <city>Kharkiv</city> <zip>61007</zip> <country>US</country> </billTo> </subscription> </ARBCreateSubscriptionRequest>

<ARBCreateSubscriptionResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"> <refId>LSeCxj2msj8afAjg25Mz</refId> <messages> <resultCode>Ok</resultCode> <message> <code>I00001</code> <text>Successful.</text> </message> </messages> <subscriptionId>9049639</subscriptionId> <profile> <customerProfileId>515694192</customerProfileId> <customerPaymentProfileId>523787484</customerPaymentProfileId> </profile> </ARBCreateSubscriptionResponse>

Please advise what should I setup/fix.

Thanks

Re: Webhooks not working for Subscriptions

sera_nikulin — Tue, 12 Dec 2023 21:10:21 GMT

Here is the curl example that my endpoint is working (I copied form the latest authcapture event):

curl --request POST \ --url https://api.apx.qa.viax.io/notifications/authorize \ --header 'Content-Type: application/json' \ --header 'x-anet-signature: sha512=D1CAB09A2A2A6A4FC30FBCCC10DC7072FEBE2333D95E953AB7DFCBC27EA03AAD38A43BBC00EA894BC770D03D3309589555511E0F46B219D3FC75D3ADBED7FA7D' \ --data '{"notificationId":"28e3b9c0-29f5-401d-9b84-65cb64653b2f","eventType":"net.authorize.payment.authcapture.created","eventDate":"2023-12-12T21:08:07.090397Z","webhookId":"5d278b4e-4ba2-487f-a338-fa63795187c6","payload":{"responseCode":1,"avsResponse":"P","authAmount":2.31,"merchantReferenceId":"tw0ZbsdyqojGMVsGqHbd","entityName":"transaction","id":"120011415788"}}'

Re: Webhooks not working for Subscriptions

sera_nikulin — Fri, 15 Dec 2023 12:01:10 GMT

Three days have already passed since my post was created. Does somebody have a solution?
Are auth.net developers reading this community forum?

Re: Webhooks not working for Subscriptions

jacobg123 — Thu, 04 Jan 2024 20:02:30 GMT

Also dealing with webhooks not firing. I receive a response when it's inactive and I test the endpoint. Signature passes and everything. It seems to just stop working when I make it active. I'm only subscribed to subscription related events

Re: Webhooks not working for Subscriptions

normanstevens58 — Wed, 24 Jan 2024 13:20:04 GMT

I have a similar issue. My webhook is not being notified for subscription payments.
I'm also not getting a transaction in the arbTransactions attribute of the subscription. I only get a response message.

'arbTransactions' =>

array (

0 =>

net\authorize\api\contract\v1\ArbTransactionType::__set_state(array(

'transId' => NULL,

'response' => 'This transaction has been approved.',

'submitTimeUTC' =>

DateTime::__set_state(array(

'date' => '2024-01-03 09:04:59.810000',

'timezone_type' => 3,

'timezone' => 'UTC',

)),

'payNum' => 1,

'attemptNum' => 1,

)),

))

This is in the sandbox environment.

Re: Webhooks not working for Subscriptions

amrutha — Thu, 26 Sep 2024 06:40:51 GMT

I am also facing the same problem for subscription. Not receiving net.authorize.customer.subscription.updated event in webhook. Always receiving {"notificationId":"d93794b1-2def-49bf-92f0-410af1b5f08f","eventType":"net.authorize.payment.authcapture.created","eventDate":"2024-09-16T09:15:06.1414786Z","webhookId":"f114c3a5-ee50-4e2f-bc37-c6e6d0af4aea","payload":{"responseCode":1,"authCode":"NTZZ3L","avsResponse":"P","authAmount":5.00,"invoiceNumber":"NhxH1723440967","entityName":"transaction","id":"80025513095"}}

Please help.

topic Re: Webhooks not working for Subscriptions in Integration and Testing

Webhooks not working for Subscriptions

Re: Webhooks not working for Subscriptions

Re: Webhooks not working for Subscriptions

Re: Webhooks not working for Subscriptions

Re: Webhooks not working for Subscriptions

Re: Webhooks not working for Subscriptions