topic Re: Webhook not sending notification Although Test Ping successful in Integration and Testing

Webhook not sending notification Although Test Ping successful

asad — Mon, 11 Dec 2023 23:41:17 GMT

Hi there,

I added a webhook and it worked fine for few days now stopped working and since then i can not get it working. when I test the ping I receive the ping payload in the log file. Once I test the ping I activte the webhook but not receiving the webhooks events notification nothing at all.

I am building subscription with ARB system.

I also used webhook API and sent a request to GET https://apitest.authorize.net/rest/v1/notifications/ but only seeing the notification from 5 december 2023. Even though I did a lot of test subscription and transaction today too.

I created a webhook endpoint https://pipedream.com/ it receives the ping test fine but no event notifications at all.

I have selected all of the events from the lists. nothings shows up.

Can you please help.
BIG Thanks to everyone contributing

Thank you so much

Re: Webhook not sending notification Although Test Ping successful

ibsen-cs — Wed, 13 Dec 2023 22:54:10 GMT

Hi, I'm having the same problem, and it stopped working exactly at the same day (5 december 2023).

I still didn't manage to solve the problem, did you got it?

Re: Webhook not sending notification Although Test Ping successful

asad — Thu, 14 Dec 2023 14:01:09 GMT

I tried everything, couldn't find any solution still finding it. I will share I do, but seems like nothing is working so far

Re: Webhook not sending notification Although Test Ping successful

D3vTDIC — Fri, 15 Dec 2023 06:38:53 GMT

We are facing the same issue as well.

Is there a workaround you are working with ?

Re: Webhook not sending notification Although Test Ping successful

sera_nikulin — Fri, 15 Dec 2023 11:58:36 GMT

I'm facing with the same issue. Test webhook is working. Webkook of one-time payment is working. All other - no.
Please let me know if you find any solutions.

Thanks

Re: Webhook not sending notification Although Test Ping successful

bilalmirza — Fri, 15 Dec 2023 19:46:50 GMT

Hello,

I'm currently facing issues with my webhook setup. Initially, it worked fine for a few days, but now it has stopped working. I've tested the ping, and it's successful, but I'm not receiving any webhook events notifications.

Here are the details of my setup:

I'm building a subscription with the ARB system.
When I test the ping, I receive the payload in the log file.
After testing the ping, I activate the webhook, but no events notifications are being received.
Using the webhook API, I made a request to check notifications, but I'm only seeing notifications from December 5, 2023, despite conducting numerous test subscriptions and transactions today.

Additionally, I created a webhook endpoint, and it successfully receives the ping test, but no event notifications are coming through.

I've selected all events from the list, but nothing is showing up. Could you please provide assistance or guidance on resolving this issue?

Thankyou,

Re: Webhook not sending notification Although Test Ping successful

sera_nikulin — Fri, 15 Dec 2023 20:01:16 GMT

Hi. I found 2-3 post related to not working subscription. Some of them saying the same date - December 5, 2023. It seems that this is global auth.net issue on sandbox environtment.

To continue integration arb subscriptions in our platform I'm using custom cronjob that checks all created subscriptions for a new transactions. It is temp solution until authorize.net fix not webhooks sending issue

Re: Webhook not sending notification Although Test Ping successful

D3vTDIC — Fri, 15 Dec 2023 22:01:47 GMT

Yes, this is an ongoing issue with the sandbox webhooks.

We raised a ticket yesterday, and Authorize.net has acknowledged it after I pointed them to this developer forum thread. We have been advised that their engineering team is working to remedy the issue. No ETA has been committed to.

Currently we are still waiting on them.

Is anyone else pursuing the issue with Authorize.net as well ?

Re: Webhook not sending notification Although Test Ping successful

sera_nikulin — Fri, 15 Dec 2023 23:25:56 GMT

What is the best way to raise the ticket to authorize.net? Sending an email to developer@authorize.net?
We are integrating subscriptions and no webhooks is stopping our testing.

Re: Webhook not sending notification Although Test Ping successful

D3vTDIC — Sat, 16 Dec 2023 02:20:14 GMT

@sera_nikulin - Log into https://support.authorize.net/ with your credentials and then select View cases from the Support cases menu. That will get to the option to create a case with Authorize.net

Re: Webhook not sending notification Although Test Ping successful

CodeToTee — Tue, 19 Dec 2023 15:22:01 GMT

I generally don't like piling on, but... As of Dec 19 AM EST, I'm having the same issue. Test Webhook events are delivered fine, but no others are. And they don't appear in the notification list. I'll have to investigate a cron-job to work-around the issue. Ugh.

Re: Webhook not sending notification Although Test Ping successful

sera_nikulin — Wed, 20 Dec 2023 09:59:16 GMT

@CodeToTee 100% the same situation. I already implemented cronjob that checks new transactions for subscriptions.
Still no webhooks.

Re: Webhook not sending notification Although Test Ping successful

D3vTDIC — Wed, 20 Dec 2023 17:04:11 GMT

We have resolved this at our end by explicitly enabling TLS 1.2

Re: Webhook not sending notification Although Test Ping successful

CodeToTee — Thu, 21 Dec 2023 00:26:12 GMT

Im my case, I'm never seeing the webhook events being attempted in the first place, so I'm not sure TLS version matters. When I check the Authorize.net notification history, there is no indication the event delivery was ever attempted. From what I can see, Authorize.net Sandbox environment never even attempts to deliver the event.

Re: Webhook not sending notification Although Test Ping successful

CodeToTee — Thu, 21 Dec 2023 21:28:01 GMT

It looks like this just started working for me today! Thanks, ANet for the fix!

Re: Webhook not sending notification Although Test Ping successful

sera_nikulin — Thu, 21 Dec 2023 22:45:58 GMT

Yes. Today webhooks started to work on sandbox. I hope it remains up and running so we can go with webhooks solutions on production.

Re: Webhook not sending notification Although Test Ping successful

CodeToTee — Fri, 22 Dec 2023 20:30:02 GMT

It looks like web hooks are again broken. They were working earlier today, but they seem to be broken now.

Re: Webhook not sending notification Although Test Ping successful

jacobg123 — Thu, 04 Jan 2024 20:06:33 GMT

Adding my name to the list of people who are struggling with this issue.

Re: Webhook not sending notification Although Test Ping successful

D3vTDIC — Fri, 12 Jan 2024 18:08:28 GMT

Broken again ?

Our last successful receipt of transaction details via webhook was 1/10.

Today A.net has posted that there's a disruption in sandbox service that impacts endpoints. Hopefully, A.net resolves the issue as well as informs on what the fix was.