topic Re: Why does the webhook payload never have merchantreferenceid in Integration and Testing

Why does the webhook payload never have merchantreferenceid

hhunt — Sun, 28 Jul 2024 21:02:39 GMT

For every transaction, the application supplies our merchant reference id in the refTransId field of the getHostedPaymentPageRequest's transactionRequest object. We've even added a userField value for the reference id, and it appears in the email received after a transaction occurs.

Neither in any of the payloads received nor in the response from getTransactionDetailsController does merchantreferenceid have a value. We have some workarounds, but they're not ideal. We really need to match the transactions.

Has anyone solved this issue?

Re: Why does the webhook payload never have merchantreferenceid

Rizwanlang — Mon, 29 Jul 2024 23:09:31 GMT

The `merchantReferenceId` might not be included in the webhook payload due to a configuration issue or API limitation. Ensure that your integration settings and webhook configurations are correctly set up to include all relevant fields. Double-check the documentation for any specifics on payload data and consult with support for potential updates or solutions.

Re: Why does the webhook payload never have merchantreferenceid

georgia0 — Tue, 30 Jul 2024 06:21:38 GMT

I understand the frustration of missing the merchantReferenceId in the webhook payload. It's crucial for matching transactions accurately.

Re: Why does the webhook payload never have merchantreferenceid

hhunt — Mon, 05 Aug 2024 17:33:02 GMT

Thanks for the reply. I find nothing in the API documentation referencing any restrictions on including merchantreferenceid. I'm not saying it's not there. I'm saying if it is I can't see it. I've also been through the configuration of my account, and I see no mention of merchantreferenceid anywhere on anything I can include for the hosted form or any other setting. What am I missing? I cannot get the value to display, and we're really struggling to get these transactions to match deterministically.