topic Re: Infamous "An error occurred during processing" when trying to submit a payment form in Integration and Testing

Infamous "An error occurred during processing" when trying to submit a payment form

javaduke — Sat, 12 Oct 2024 12:36:47 GMT

Folks, I'm getting this infamous error when trying to submit payment form. Here's the situation. I use the Accept Hosted solution, my backend code is written in PHP. I can successfully submit the getHostedPaymentPageRequest and get back the response with the token. I then see the payment form loaded in the iframe. But when I fill out the fields and click Pay, I get this error message. A lot of back and forth with Authorize.NET support was a complete waste of time. Wondering if anyone can give me any clue on how to troubleshoot it further. Forgot to mention, I'm running the website locally using MAMP and I call the test Authorize.NET environment.

Here's the log I captured in my browser, if this helps:

Summary URL: https://test.authorize.net/Payment/Api.ashx Status: 200 OK Source: Network Address: 198.241.206.25:443 Initiator: polyfills.bundle.js:1:83136 Request POST /Payment/Api.ashx HTTP/1.1 Accept: application/json Accept-Encoding: gzip, deflate, br Accept-Language: en-US,en;q=0.9 Connection: keep-alive Content-Length: 3397 Content-Type: application/x-www-form-urlencoded; charset=UTF-8 Cookie: _ga=GA1.2.629733913.1728001835; _gid=GA1.2.1739648470.1728231730; _gat_UA-63470806-9=1; optimizelyEndUserId=oeu1728001834481r0.0010818223198179044; _ga_RJTVJSYQFN=GS1.1.1728231594.5.0.1728231603.51.0.0; cf_clearance=sUqatfFGs1sMy5bcuua2ScC__B8iDBV_J0EtS8VC208-1728231594-1.2.1.1-MWSWvevuqDNUUN6PgB7LBgDoY_IYrYoHM8SK.oVrvym54sIMR3Ab5x6ZRdslMetqv8vSoVc.EGfdtxlkMWEBBfyvyRqqmF9dgGHF5G_T0KMhgCZ1KBk07f05Te55MUzTQvAyy8h4lWQHqpJOHLpwzC0.FYIiyRyfcReXvq4Tp7NuptaghVrxCBQ4HCGEq74GYSxetNSTbt5xhJM1dsCVVKLXPZyswKkJRsHFpXyUZwuasnTkHskh7yEScHzBs9Nc7DDCuB11z33eAr1iv01TSshPk8loeEeJ7AKHnWepsAY9nMfu6sR7aThygC3nDg9i8mp02Fe.dxqC1ib_TCc1FFdgDVTshhrOb.oNilgfF4yBYaPNvX8o_c5XjQ90dTKQNrWG.iia4fgkL3xbFoMbZw; elqQs=%2C%2C%2Chttps://s986383348.t.eloqua.com/; _gcl_au=1.1.291212342.1728011365; __cfruid=a45e566cd755e4ab3206263d69793fc62f107860-1728052842; _cfuvid=H16dYt5AwapirqYL7JybjD7UZO_nioIiYg24qJfQdxs-1728052842939-0.0.1.1-604800000 Origin: https://test.authorize.net Priority: u=3, i Referer: https://test.authorize.net/payment/payment Sec-Fetch-Dest: empty Sec-Fetch-Mode: cors Sec-Fetch-Site: same-origin User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.0.1 Safari/605.1.15 Response HTTP/1.1 200 OK Cache-Control: no-store, no-cache, private, must-revalidate Content-Length: 2589 Content-Type: application/json; charset=utf-8 Date: Sun, 06 Oct 2024 16:22:45 GMT Expires: 0 Pragma: no-cache Strict-Transport-Security: max-age=31536000 X-Cnection: close X-Content-Type-Options: nosniff Request Data MIME Type: application/x-www-form-urlencoded; charset=UTF-8 token: <<< REDACTED >>> totalAmount: 125.00 paymentMethod: cc creditCard: 4111 1111 1111 1111 expirationDate: 11/25 cardCode: 123 billingInfo[firstName]: John billingInfo[lastName]: Doe billingInfo[company] billingInfo[address]: fgdfgdf billingInfo[city]: dfgdfg billingInfo[state]: ny billingInfo[zip]: 12453 billingInfo[country]: US billingInfo[phoneNumber] billingInfo[faxNumber] email: foo@bar.com Response Data { "resultCode": "Error", "messageCode": "E00001", "messageText": "An error occurred during processing. Please try again.", "token": "<<< REDACTED >>>", "transactionData": {} }

The infamous "An error occurred during processing" error when trying to submit the form

javaduke — Sat, 12 Oct 2024 14:37:08 GMT

I'm using the Accept Hosted form (on the test environment) and I'm running into this error when trying to submit the payment. I'm able to successfully submit the getHostedPaymentPageRequest and get back the successful response with the token. The form is loaded correctly, but when I fill out all the fields and click Pay, I see the error "An error occurred during processing. Please try again." at the bottom of the page. I had several email exchanges with the Authorize.NET support but they were unable to come up with anything useful. Just wondering how can I troubleshoot it? I tried running it in the debugger and set some breakpoints in JavaScript and I only see the "resizeWindow" events coming back. Any suggestions?

Re: The infamous "An error occurred during processing" error when trying to submit the for

javaduke — Sat, 12 Oct 2024 14:54:32 GMT

UPDATE: I can see that the code successfully calls POST https://test.authorize.net/Payment/Api.ashx but the response is:

{ "resultCode": "Error", "messageCode": "E00001", "messageText": "An error occurred during processing. Please try again.", "token": "<<<REDACTED>>>", "transactionData": {} }

Re: Infamous "An error occurred during processing" when trying to submit a payment form

dipespat — Thu, 21 Nov 2024 07:35:41 GMT

Hello,

Sorry, to hear about this, I did check the log that you shared above, it seems looks correct. Could you please refer this PHP sample code and compare your implementation? https://github.com/AuthorizeNet/accept-sample-app/blob/master/getHostedPaymentForm.php

Re: Infamous "An error occurred during processing" when trying to submit a payment form

javaduke — Thu, 21 Nov 2024 13:22:00 GMT

Dipesh, thanks for getting back to me! Yes, I compared my PHP to the sample and there are no substantial differences there. As I mentioned previously, I'm able to obtain a token successfully, the error only occurs when I fill out the payment form and click Submit.

Re: The infamous "An error occurred during processing" error when trying to submit the for

dipespat — Fri, 22 Nov 2024 00:30:34 GMT

Could you please share more details on this:

Timestamp this error happened
Correlation Id
if you are doing test transaction sample Merchant id

Re: The infamous "An error occurred during processing" error when trying to submit the for

javaduke — Fri, 22 Nov 2024 01:32:39 GMT

The timestamp, as you can see in the log above, is Sun, 06 Oct 2024 16:22:45 GMT. Not sure about the correlation ID and merchant ID - where do I get these values from? I have an API ID, if that's what you are looking for.

I can try again tomorrow my time and let you know. Is there any way I can contact you directly via email?

Re: Infamous "An error occurred during processing" when trying to submit a payment form

javaduke — Fri, 22 Nov 2024 14:52:10 GMT

I just tried again with the same results, the timestamp is Fri Nov 22 14:49:11 2024 UTC

The request for token returns successfully and the XML is:

<?xml version="1.0" encoding="utf-8"?><getHostedPaymentPageResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Ok</resultCode><message><code>I00001</code><text>Successful.</text></message></messages><token>....</token></getHostedPaymentPageResponse>

Then I proceed to fill out the form and submitting it, and it shows this error in the form, right above the buttons: An error occurred during processing. Please try again.

Re: Infamous "An error occurred during processing" when trying to submit a payment form

javaduke — Fri, 22 Nov 2024 15:01:52 GMT

One more thing - I debug the JavaScript in the browser and after clicking Pay button I do see the resizeWindow event received and processed successfully, but nothing after that.

Re: Infamous "An error occurred during processing" when trying to submit a payment form

dipespat — Fri, 22 Nov 2024 21:00:23 GMT

Pay button should not do the resize, it should call the payBtnHandler, could you please add debug point to payBtnHandler function in main.bundle.js and see if you can debug the code?

please share your contact will connect on Monday

Re: Infamous "An error occurred during processing" when trying to submit a payment form

javaduke — Fri, 22 Nov 2024 21:07:00 GMT

Yes, I added breakpoint to the payBtnHandler function, it is invoked, and finishes without any error, and then I get the resizeWindow event - and nothing else.

Re: Infamous "An error occurred during processing" when trying to submit a payment form

javaduke — Fri, 22 Nov 2024 21:12:18 GMT

I also added breakpoint to the callServer function and I see that this.httpService.post(n) response is E00001 An error occurred during processing. Please try again. So this means javascript is working correctly and the remote service returns E00001.

Re: Infamous "An error occurred during processing" when trying to submit a payment form

dipespat — Fri, 22 Nov 2024 21:32:56 GMT

Thats good, your integration is working, something wrong with the token, it is rejecting. send me the apikey on my email.

Re: Infamous "An error occurred during processing" when trying to submit a payment form

javaduke — Sat, 23 Nov 2024 17:08:14 GMT

Dipesh, you were right! Thank you for pointing me to the right direction! Turns out my XML request to obtain a token was malformed, my user values were set incorrectly, and yet, the getHostedPaymentPageResponse was successful, but when the payment is submitted, the response is error. So, it is still a mystery why the response to malformed XML was still successful, but I finally was able to resolve my problem. Thank you again for your help!

Re: Infamous "An error occurred during processing" when trying to submit a payment form

dipespat — Mon, 25 Nov 2024 17:44:30 GMT

Glad, that you found the issue in request and able to resolve.

Thank you,

Dipesh Patel