topic Re: Random Error Messages in Integration and Testing

Random Error Messages

winegard — Thu, 20 Feb 2025 15:42:20 GMT

We have been using the Authorize API for over 3 years to handle not only one time purchases but also recurring billing. After a recent update, we are now starting to see random error messages with the following response: "An error occurred during processing. Please try again." This is easily duplicated across multiple Authorize API requests especially when creating a recurring subscription. If we retry the request, it normally succeeds. Is there any insight as to why now the Authorize service is returning processing errors?

Re: Random Error Messages

mobyjames — Thu, 27 Feb 2025 21:30:34 GMT

Veteran user of the API as well and our experience is the same. It seems like 20-30% failure rate across many different APIs.

Using one kind of call as an example, if we send the same request 10 times, a few seconds apart. Sometimes will get success, other times this error message:

<ARBGetSubscriptionResponse xmlns:xsi=\"
http://www.w3.org/2001/XMLSchema-instance\" xmlns:xsd=\"http://www.w3.org/2001/XMLSchema\" xmlns=\"
AnetApi/xml/v1/schema/AnetApiSchema.xsd\"><messages><resultCode>Error</resultCode><message><code>E0001</code><text>An error occurred during processing. Please try again.</text></message></messages></
ARBGetSubscriptionResponse>

Contacted chat and they told me to open a ticket. Opened a ticket and they told me to check here.

Re: Random Error Messages

winegard — Thu, 27 Feb 2025 21:51:00 GMT

At least they responded to you! I opened a ticket and haven't heard back yet!