email confirmation question

Pavonian — Wed, 16 Jul 2025 04:46:08 GMT

Hello,
When a payment goes through we receive an email confirmation like the one below. Notice that there is no information in the "Customer ID" and "Company" fields.
How can we have those fields filled in?
Does "Customer ID" correspond to "merchantCustomerId" of createCustomerProfileRequest and "Company" to "description" of createCustomerProfileRequest when a customer is created?
Thanks in advance for any help.

========= SECURITY STATEMENT ==========
It is not recommended that you ship product(s) or otherwise grant
services relying solely upon this e-mail receipt.

========= GENERAL INFORMATION =========
Merchant : REDACTED. (REDACTED)
Date/Time : 7-Jul-2025 1:09:04 EDT

========= ORDER INFORMATION =========
Invoice : REDACTED
Description : Goods or Services
Amount : 1935.99 (USD)
Payment Method: MasterCard REDACTED
Transaction Type: Authorization and Capture

============== Line Items ==============

============== RESULTS ==============
Response : This transaction has been approved.
Auth Code : REDACTED
Transaction ID : REDACTED
Address Verification : Street Address: Match -- First 5 Digits of Zip: Match

==== CUSTOMER BILLING INFORMATION ===
Customer ID : <<<<<-------- Missing
First Name :
Last Name :
Company : <<<<<-------- Missing
Address : REDACTED
City : REDACTED
State/Province : REDACTED
Zip/Postal Code : REDACTED
Country : REDACTED
Phone :
Fax :
E-Mail : REDACTED

Re: email confirmation question

solvane — Mon, 21 Jul 2025 05:01:39 GMT

The "Customer ID" should match the "merchantCustomerId" from createCustomerProfileRequest, and "Company" should come from the "description" field. If these are empty, make sure they’re properly sent when creating the customer profile. Hope that helps!

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email confirmation question

Re: email confirmation question