https://community.developer.cybersource.com/t5/Integration-and-Testing/Cannot-sign-in-to-https-ubctest-cybersource-com-ebc2/m-p/92937#M57869 <P>When I attempt to sign in, I am getting an error</P><P>'Identity Verfication Failed'</P><P>'Contact customer support for help accessing your acount.'</P><P>'This identify verification process has been locked'</P><DIV class=""><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="error.jpg" style="width: 440px;"><img src="https://community.developer.cybersource.com/t5/image/serverpage/image-id/2647i4330988C5C4FD0DC/image-size/large?v=v2&amp;px=999" role="button" title="error.jpg" alt="error.jpg" /></span></DIV><P>and the 'contact support' link also yields an error</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="error2.jpg" style="width: 727px;"><img src="https://community.developer.cybersource.com/t5/image/serverpage/image-id/2648i12930D15B322C945/image-size/large?v=v2&amp;px=999" role="button" title="error2.jpg" alt="error2.jpg" /></span></P><P>&nbsp;</P> Mon, 28 Jul 2025 15:50:33 GMT ehoffmann 2025-07-28T15:50:33Z https://community.developer.cybersource.com/t5/Integration-and-Testing/Cannot-sign-in-to-https-ubctest-cybersource-com-ebc2/m-p/92937#M57869 <P>When I attempt to sign in, I am getting an error</P><P>'Identity Verfication Failed'</P><P>'Contact customer support for help accessing your acount.'</P><P>'This identify verification process has been locked'</P><DIV class=""><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="error.jpg" style="width: 440px;"><img src="https://community.developer.cybersource.com/t5/image/serverpage/image-id/2647i4330988C5C4FD0DC/image-size/large?v=v2&amp;px=999" role="button" title="error.jpg" alt="error.jpg" /></span></DIV><P>and the 'contact support' link also yields an error</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="error2.jpg" style="width: 727px;"><img src="https://community.developer.cybersource.com/t5/image/serverpage/image-id/2648i12930D15B322C945/image-size/large?v=v2&amp;px=999" role="button" title="error2.jpg" alt="error2.jpg" /></span></P><P>&nbsp;</P> Mon, 28 Jul 2025 15:50:33 GMT https://community.developer.cybersource.com/t5/Integration-and-Testing/Cannot-sign-in-to-https-ubctest-cybersource-com-ebc2/m-p/92937#M57869 ehoffmann 2025-07-28T15:50:33Z