topic Re: Issue Processing Transactions Using Customer Profile ID and Payment Profile ID in Integration and Testing

Issue Processing Transactions Using Customer Profile ID and Payment Profile ID

sajolmahmud010 — Tue, 29 Jul 2025 14:21:31 GMT

I am using the PHP SDK to process payments via customerProfileId and customerPaymentProfileId. The same implementation was working properly last Friday; however, it is now consistently returning the following error:

[{"code":"E00001","text":"An error occurred during processing. Please try again."}]

Nothing has changed in my code, and I’ve verified that both the customerProfileId and paymentProfileId are valid and active in the sandbox environment. Despite this, the transactions are now failing.

Re: Issue Processing Transactions Using Customer Profile ID and Payment Profile ID

786Traxim — Tue, 29 Jul 2025 16:04:20 GMT

i am also face same issue

Re: Issue Processing Transactions Using Customer Profile ID and Payment Profile ID

stevejames5091 — Sun, 31 Aug 2025 21:44:16 GMT

I happened to read a similar thread here at :https://community.developer.cybersource.com/t5/Integration-and-Testing/Error-code-E00001/td-p/93521 you can look for it and ask the users if the were able to sort this issue