topic Re: Refund transcation for CIM in Integration and Testing

Refund transcation for CIM

ggollapinni — Mon, 20 Dec 2010 20:42:14 GMT

I am trying the following code to refund a transaction. The CustomerProfileID, PaymentProfileID and TransactionID all have values for the transaction I have just authorized.

I get the error E00014 : customerProfileId and customerPaymentProfileId OR creditCardNumberMasked OR bankRoutingNumberMasked and bankAccountNumberMasked are required.

CIMSOAPAPIUtilities.MerchantAuthentication.name = UserName;

CIMSOAPAPIUtilities.MerchantAuthentication.transactionKey = Key;

ProfileTransRefundType refund = new ProfileTransRefundType();

refund.customerProfileId = profile_id;

refund.customerPaymentProfileId = payment_profile_id;

//refund.creditCardNumberMasked = "XXXX"+last4DigitCC;

refund.amount = RefundAmount;

refund.transId = transactionId;

ProfileTransactionType trans = new ProfileTransactionType();

trans.Item = refund;

CreateCustomerProfileTransactionResponseType response = CIMSOAPAPIUtilities.Service.CreateCustomerProfileTransaction(CIMSOAPAPIUtilities.MerchantAuthentication, trans, null);

return new CIMAuthorizationDotNetServices(response.directResponse.ToString());

If I go ahead and add in the XXXX1111 card number then I get this

3,2,54,The referenced transaction does not meet the criteria for issuing a credit.,,P,0,,,1.00,CC,credit,12129,egb test test,test,,2300 gree dr,Vally city,oh,44123,,,,,,,,,,,,,,,,,,E6D5A707CFEC84A00919AE1F9E4049ED,,,,,,,,,,,,,XXXX1111,Visa,,,,,,,,,,,,,,,,

My guess is ,I am getting this error because I am trying to refund a transaction that is not finalized yet. However I am connected to developer environment. Is this true in the developer environment too.

Any help is grately appriciated.

Re: Refund transcation for CIM

RaynorC1emen7 — Mon, 20 Dec 2010 20:54:52 GMT

You are correct. You can not refund a unsettled transaction. You can only void it.

They(Authorize.net) seem to be settling transaction every day on the time(I think is default at 5pm) you set on the test account.

So just wait until tomorrow.

Re: Refund transcation for CIM

ggollapinni — Thu, 30 Dec 2010 16:21:32 GMT

I am trying to submit a refund against a previous CIM transcation that was settled. I am passing the right

customerProfileId, customerPaymentProfileId, and transId and I receive the following error

"customerProfileId and customerPaymentProfileId OR creditCardNumberMasked OR bankRoutingNumberMasked and bankAccountNumberMasked are required."

But if I include the last 4 digits of CC then the refund was successful.

According to CIM_SOAP documentation page 39, last4digts cc is not required if it is a previous CIM transcation.

Can you please confirm if last4digits is required for a previous CIM transcation.Below is my code sample

public static CIMAuthorizationDotNetServices RefundTransaction(long profile_id, long payment_profile_id,string UserName, string Key,decimal amount, string

transactionId)

{

CreateCustomerProfileTransactionResponseType response = null

;

try

{

CIMSOAPAPIUtilities

.MerchantAuthentication.name = UserName;

CIMSOAPAPIUtilities

.MerchantAuthentication.transactionKey = Key;

ProfileTransRefundType refund = new ProfileTransRefundType

();

refund.customerProfileId = profile_id;

refund.customerPaymentProfileId = payment_profile_id;

refund.amount = amount;

refund.transId = transactionId;

ProfileTransactionType trans = new ProfileTransactionType

();

trans.Item = refund;

response =

CIMSOAPAPIUtilities.Service.CreateCustomerProfileTransaction(CIMSOAPAPIUtilities.MerchantAuthentication, trans, null

);

return new CIMAuthorizationDotNetServices

(response.directResponse);

}

catch (Exception e)

{

}

CIM documentation For Refund Transactions

If you are submitting a refund against a previous CIM transaction, the following guidelines apply: include customerProfileId, customerPaymentProfileId, and transId.

customerShippingAddressId is optional.

creditCardNumberMasked, bankRoutingNumberMasked, and bankAccountNumberMasked do not need to be included, but will be validated if they are included.

If you are submitting a refund against a previous transaction that is not a CIM transaction, the following guidelines apply:

you must include transId, creditCardNumberMasked (or bankRoutingNumberMasked and bankAccountNumberMasked).

do not include customerProfileId, customerPaymentProfileId, and customerShippingAddressId

Re: Refund transcation for CIM

Elaine — Thu, 06 Jan 2011 23:13:37 GMT

They are not required but if you are including them as null values you will get an error that they are required because if they are included they will be validated.

Thank you,

Elaine

Re: Refund transcation for CIM

ggollapinni — Fri, 07 Jan 2011 14:45:35 GMT

Our company currently uses AIM, we are thinking of migrating to CIM.Is it possible to refund a previous AIM transaction thru CIM?If so, what are the requirements?

What merchant authentication (username,key) should i include in request.The one that is used in AIM at the creation of transaction or the new CIM authentication (username,key) ?

Re: Refund transcation for CIM

Elaine — Tue, 11 Jan 2011 00:28:12 GMT

In order to refund via CIM API you must have created a payment profile in the account for your customer and in order to refund a transaction that was processed via AIM that payment profile must have the same credit card number on file that is stored on file in the payment profile. If this is the case, you can refund an AIM transaction via CIM API using the original transaction ID assigned to the charge transaction.

The API Login ID and Transaction Key used for merchant authentication are the same for AIM and CIM API. You do not use different API credentials for each API method.

Thank you,

Elaine

Re: Refund transcation for CIM

jeffg — Tue, 01 Feb 2011 17:39:40 GMT

Try setting customerProfileIdSpecified and customerPaymentProfileIdSpecified in ProfileTransRefundType

Re: Refund transcation for CIM

jburdi — Fri, 24 Feb 2012 23:19:04 GMT

Can one of you guys post the minimum required xml for processing a refund via CIM with ECC enabled? I've tried going by what I learned from the manual http://www.authorize.net/support/CIM_XML_guide.pdf but it doesn't seem to be working.

Thanks!

Re: Refund transcation for CIM

RaynorC1emen7 — Sat, 25 Feb 2012 00:54:51 GMT

Post your XML please. So we can see why it is not working.

Re: Refund transcation for CIM

TJPride — Sat, 25 Feb 2012 02:02:39 GMT

Basically the same rules as a regular refund, except you do not include transId, creditCardNumberMasked, bankRoutingNumberMasked, or bankAccountNumberMasked. Probably something like this:

<?xml version="1.0" encoding="utf-8"?> 
<createCustomerProfileTransactionRequest xmlns="AnetApi/xml/v1/schema/ 
AnetApiSchema.xsd"> 
  <merchantAuthentication> 
    <name>YourUserLogin</name> 
    <transactionKey>YourTranKey</transactionKey> 
  </merchantAuthentication> 
  <transaction> 
    <profileTransRefund> 
      <amount>10.95</amount> 
      <customerProfileId>10000</customerProfileId> 
      <customerPaymentProfileId>20000</customerPaymentProfileId> 
    </profileTransRefund> 
  </transaction> 
</createCustomerProfileTransactionRequest>

Note that when you're creating XML for Authorize.net, order -does- matter, so if you switch the order of two items it's going to give you missing data errors or other weird stuff like that.

Re: Refund transcation for CIM

jburdi — Sat, 25 Feb 2012 20:10:50 GMT

That worked perfectly, thanks TJPride.

Re: Refund transcation for CIM

PlymouthRock — Mon, 10 Jun 2013 12:42:09 GMT

I had the exact same scenario. Setting the following worked:

AuthorizeNetWebService.ProfileTransRefundType refund = new AuthorizeNetWebService.ProfileTransRefundType();

refund.customerProfileId = cimProfileId;
refund.customerPaymentProfileId = cimPaymentProfileId;
refund.transId = transactionId;
refund.amount = amount;

refund.customerProfileIdSpecified = true;
refund.customerPaymentProfileIdSpecified = true;

Re: Refund transcation for CIM

prose_la — Fri, 26 Jun 2015 22:58:31 GMT

i'm sorry; i do not think that is true. in the CIM XML guide, there are no elements called:

- customerProfileIdSpecified

- customerPaymentProfileIdSpecified

you may be using another authorize.net API but not CIM as far as i can tell. i did try it and got the:

- The element 'profileTransRefund' in namespace 'AnetApi/xml/v1/schema/AnetApiSchema.xsd' has invalid child element 'customerProfileIdSpecified'

it seems like the only way to issue a refund transaction greater than 120 days is to fill out the ECC form. at least as far as i can tell. i have done plenty of refund transactions less than 120 days w/o issue.

Re: Refund transcation for CIM

testing — Fri, 04 Sep 2015 05:46:08 GMT

Hi,

I am facing same issue in the authorize.net(CIM).

We have passed required parameters for refund transactions.

We have set the requested variables in the authorize.net transactions.

   $transaction = new AuthorizeNetTransaction;
   $transaction->customerProfileId = $customer_profile_id;
   $transaction->customerPaymentProfileId =$auth_customer_payment_profile_id;
   $transaction->order->invoiceNumber =$invoice_id;
   $transaction->order->description=$desc;

$response=$sendreq->createCustomerProfileTransaction("Refund",$transaction,'x_duplicate_window=0');

//////////////////// REQUESTED TRANSACTIONS ARRAY /////////////////////////////////////////////////

AuthorizeNetTransaction Object
(
    [amount] => 140.00
    [tax] => stdClass Object
        (
            [amount] => 
            [name] => 
            [description] => 
        )

    [shipping] => stdClass Object
        (
            [amount] => 
            [name] => 
            [description] => 
        )

    [duty] => stdClass Object
        (
            [amount] => 
            [name] => 
            [description] => 
        )

    [lineItems] => Array
        (
        )

    [customerProfileId] => 78987884
    [customerPaymentProfileId] => 15987459
    [customerShippingAddressId] => 
    [creditCardNumberMasked] => 
    [bankRoutingNumberMasked] => 
    [bankAccountNumberMasked] => 
    [order] => stdClass Object
        (
            [invoiceNumber] => 11077
            [description] => Register from - website
            [purchaseOrderNumber] => 
        )

    [taxExempt] => 
    [recurringBilling] => 
    [cardCode] => 
    [splitTenderId] => 
    [approvalCode] => 
    [transId] => 2239407521
)

///////////////////////////////////// TRANSACTION RESPONSE ///////////////////////////////////////////////

AuthorizeNetCIM_Response Object
(
    [xml] => SimpleXMLElement Object
        (
            [messages] => SimpleXMLElement Object
                (
                    [resultCode] => Error
                    [message] => SimpleXMLElement Object
                        (
                            [code] => E00027
                            [text] => The referenced transaction does not meet the criteria for issuing a credit.
                        )

                )

            [directResponse] => 3,2,54,The referenced transaction does not meet the criteria for issuing a credit.,,P,0,11077,Register from - website,140.00,CC,credit,127165,User,lastname,,test,test,AK,1545,US,5465,,test25@test.com,,,,,,,,,,,,,,FDE63CE0C30ED433BFD18C86A21F69E7,,,,,,,,,,,,,XXXX4242,Visa,,,,,,,,,,,,,,,,
        )

    [response] => 3,2,54,The referenced transaction does not meet the criteria for issuing a credit.,,P,0,11077,Register from - website,140.00,CC,credit,127165,User,lastname,,test,test,AK,1545,US,5465,,test25@test.com,,,,,,,,,,,,,,FDE63CE0C30ED433BFD18C86A21F69E7,,,,,,,,,,,,,XXXX4242,Visa,,,,,,,,,,,,,,,,
    [xpath_xml] => SimpleXMLElement Object
        (
            [messages] => SimpleXMLElement Object
                (
                    [resultCode] => Error
                    [message] => SimpleXMLElement Object
                        (
                            [code] => E00027
                            [text] => The referenced transaction does not meet the criteria for issuing a credit.
                        )

                )

            [directResponse] =>3,2,54,The referenced transaction does not meet the criteria for issuing a credit.,,P,0,11077,Register from - website,140.00,CC,credit,127165,User,lastname,,test,test,AK,1545,US,5465,,test25@test.com,,,,,,,,,,,,,,FDE63CE0C30ED433BFD18C86A21F69E7,,,,,,,,,,,,,XXXX4242,Visa,,,,,,,,,,,,,,,,
        )

)

I have passed all required parameters for the REFUND process & i also check that in authorize.net that transaction is already setteled. and it passed almost 18 hours but still i got respone "

The referenced transaction does not meet the criteria for issuing a credit

Please let me know if any thing found wrong in request paramter.

Thanks in advance.

Re: Refund transcation for CIM

RichardH — Fri, 04 Sep 2015 15:39:12 GMT

Hello @testing

Response code 54:

The referenced transaction does not meet the criteria for issuing a credit. It may be unsettled, an invalid type, the wrong currency, an invalid reference transaction ID or settled more than 120 days ago.

Richard

Re: Refund transcation for CIM

saadch8811 — Fri, 05 Aug 2016 13:12:51 GMT

i am using this code to refund CIM transaction. But get an error. Credit card number is required.

Can any tell what is wrong with my code?

public ANetApiResponse RefundTransaction(String ApiLoginID, String ApiTransactionKey, decimal TransactionAmount, string TransactionID)
{
Console.WriteLine("Refund Transaction");

ApiOperationBase<ANetApiRequest, ANetApiResponse>.RunEnvironment = AuthorizeNet.Environment.SANDBOX;

// define the merchant information (authentication / transaction id)
ApiOperationBase<ANetApiRequest, ANetApiResponse>.MerchantAuthentication = new merchantAuthenticationType()
{
name = ApiLoginID,
ItemElementName = ItemChoiceType.transactionKey,
Item = ApiTransactionKey
};

var transactionRequest = new transactionRequestType
{
transactionType = transactionTypeEnum.refundTransaction.ToString(),
amount = TransactionAmount,
refTransId = TransactionID
};

var request = new createTransactionRequest { transactionRequest = transactionRequest };

// instantiate the contoller that will call the service
var controller = new createTransactionController(request);
controller.Execute();

// get the response from the service (errors contained if any)
var response = controller.GetApiResponse();

//validate
if (response != null && response.messages.resultCode == messageTypeEnum.Ok)
{
if (response.transactionResponse != null)
{
Console.WriteLine("Success, Auth Code : " + response.transactionResponse.authCode);
}
}
else if (response != null)
{
Console.WriteLine("Error: " + response.messages.message[0].code + " " + response.messages.message[0].text);
if (response.transactionResponse != null)
{
Console.WriteLine("Transaction Error : " + response.transactionResponse.errors[0].errorCode + " " + response.transactionResponse.errors[0].errorText);
}
}

return response;
}

Re: Refund transcation for CIM

RichardH — Fri, 05 Aug 2016 14:57:39 GMT

Hello @saadch8811

It doesn't appear you're including the card expiration date, which can be set to "XXXX" if you do not have it handy.

Richard