topic Re: Relay not working - PLEASE HELP! in Integration and Testing

Relay not working - PLEASE HELP!

martin1b — Mon, 13 Jun 2011 20:52:34 GMT

Hi, I’m trying to integrate my site’s credit card processing with authorize.net using DPM and have found an issue. Whenever I submit a transaction, an error appears within a second. It is below:

An error occurred while trying to report this transaction to the merchant. An e-mail has been sent to the merchant informing them of the error. The following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will receive the product or service.

My x_relay_url is set to https://individual.deltadentalks.com/Ole/test.htm.

test.htm is displaying text based on response and redirects to error page or succes page. I don't even get that far. The transaction takes about 1 second so it's not a timeout issue.

Can you tell me why I’m getting this error?

Re: Relay not working - PLEASE HELP!

RaynorC1emen7 — Mon, 13 Jun 2011 21:03:06 GMT

I'm getting an "This Connection is Untrusted" with the https on Firefox

and "There is a problem with this website security certificate" on IE9.

Relay response probably didn't like it either.

Re: Relay not working - PLEASE HELP!

martin1b — Mon, 13 Jun 2011 21:06:30 GMT

Thanks! I'm not seeing that but perhaps the errors are being suppressed. Gives me something to work with.

Thanks!

Re: Relay not working - PLEASE HELP!

martin1b — Tue, 14 Jun 2011 20:15:05 GMT

Fixed cert. Still not getting relay. Any ideas?

Re: Relay not working - PLEASE HELP!

RaynorC1emen7 — Tue, 14 Jun 2011 21:22:34 GMT

Is the full URL set in your merchant account? Under "Account" - "Settings" - "Response/Receipt URLs "

https://individual.deltadentalks.com/Ole/test.htm

Re: Relay not working - PLEASE HELP!

martin1b — Tue, 14 Jun 2011 21:24:16 GMT

It's a test account. Tried logging in and I can't get in so I assume it's not for testers.

Re: Relay not working - PLEASE HELP!

RaynorC1emen7 — Tue, 14 Jun 2011 23:20:00 GMT

Test account login in at https://test.authorize.net

Re: Relay not working - PLEASE HELP!

martin1b — Wed, 15 Jun 2011 04:19:02 GMT

Thanks for the URL!

Set it up and tried again. Same result. What can I try next? I didn't see any other settings that looked pertinent to what I'm trying to do.

Re: Relay not working - PLEASE HELP!

RaynorC1emen7 — Wed, 15 Jun 2011 11:47:21 GMT

look at this and see if we miss anything.

http://community.developer.authorize.net/t5/The-Authorize-Net-Developer-Blog/Relay-Response-Basics-and-Troubleshooting/ba-p/9536

May not be anything on your side, I just try it with .htm and .html and it getting the same error, .aspx work, so try that instead.

Re: Relay not working - PLEASE HELP!

RaynorC1emen7 — Wed, 15 Jun 2011 12:14:56 GMT

Is not just any htm or html, it from IIS 6.0 in my case. I try it on a html page by Apache server and it work.

Re: Relay not working - PLEASE HELP!

martin1b — Wed, 15 Jun 2011 13:41:37 GMT

Using IIS 6 as well. Tried aspx (https://individual.deltadentalks.com/Ole/test.aspx) also and received the same error. Looked at the documentation you sent and everything looks set up correctly

What's my next step? Is there any way authorize.net can tell me why i'm not being relayed?

Thanks!

Re: Relay not working - PLEASE HELP!

RaynorC1emen7 — Wed, 15 Jun 2011 13:52:07 GMT

Did you add that into the "Response/Receipt URLs"? If you did, it maybe the following.

Either set EnableViewStateMac to false on the <%@ Page ... tag

or try setting machineKey on the web.config(that what mine are using, without setting the EnableViewStateMac to false, but cannot prove it since it is on a production site.)

in the web.conifg inside the <system.web> section

machineKey Generator

http://aspnetresources.com/tools/machineKey

Re: Relay not working - PLEASE HELP!

martin1b — Wed, 15 Jun 2011 19:52:04 GMT

The EnableViewStateMac along with the account settings was the solution. THANK YOU!!!!!:smileyhappy:

I have one more question.

I want to write the approved transaction data to a database. The relay url only renders what authorize.Net allows. I have javascript to forward back to me but the form data is all missing. How do I go about getting the form data posted to me so I have access to it on my web server so I can so some database stuff?

Re: Relay not working - PLEASE HELP!

RaynorC1emen7 — Wed, 15 Jun 2011 20:22:21 GMT

The easy way is to save all the Request.Form values in the Session or Response.Cookie(Need to do Response.Redirect) to pass to the next page.

Or passing the value thru the url(user will be able to see it on the address bar)

Or do some javascript that do a post with the request.form values(I haven't try that before).

Re: Relay not working - PLEASE HELP!

martin1b — Wed, 15 Jun 2011 21:03:19 GMT

Wow! Thats a PITA!

Why don't they just post the info to the relay url? Then, I have the data and am on my way?

There's got to be a way to do that.

Re: Relay not working - PLEASE HELP!

RaynorC1emen7 — Wed, 15 Jun 2011 21:28:39 GMT

They do post it to the relay url. But it will keep the url at authorize.net site. And we also need to make sure it response back to authorize.net site asap or we will get the error.

So we will need to do a javascript to forward to another page. I might try the javascript post and see if how easy/hard it will be to do.

Re: Relay not working - PLEASE HELP!

r3jjs — Wed, 15 Jun 2011 21:59:58 GMT

I write the values to a database, using the invoice number as an ID then I set the location header to forward back to my domain and read the database info back out.

Works flawlessly for me.

Re: Relay not working - PLEASE HELP!

martin1b — Thu, 16 Jun 2011 03:19:45 GMT

You're reading the data from the screen you have the user enter the credit card from? Is that PCI DSS compliant?(speaking from ignorance of PCI DSS compliance)

What are you using? PHP, ASP.Net webforms or MVC?

Re: Relay not working - PLEASE HELP!

RaynorC1emen7 — Thu, 16 Jun 2011 11:28:38 GMT

I think r3jjs mean that read the Request.Form values on the relay page and save the info to the database.

Pass the invoice id on the javascript url redirect(location header) and using that to read the data from the database and display it on the final page.

Re: Relay not working - PLEASE HELP!

martin1b — Thu, 16 Jun 2011 15:52:28 GMT

One more question. How do you handle session state? As I understand it, once I post the data to A.Net, their server then does a request to my server to the relay url. at that point, my web server treats it as a new session, as the requesting host is different.

If I want to verify the md5 hash between my submitted md5 hash and the responded hash from a.net, I have no way, as the session ids have changed.

Thoughts?