topic Re: CIM - Update Customer Profile in Integration and Testing

CIM - Update Customer Profile

jonathanpeppers — Fri, 08 Jul 2011 19:40:35 GMT

Is it possible to update a customer profile's billiing address without re-entering the credit card information?

Looking at the documentation, it doesn't look like the following requests allow it:

updateCustomerProfileRequest – Update an existing customer profile.
updateCustomerPaymentProfileRequest – Update a customer payment profile for an existing customer profile.
updateCustomerShippingAddressRequest – Update a shipping address for an existing customer profile.

updateCustomerPaymentProfileRequest looks like it would be the right choice, but it errors saying there is missing information if you don't send the credit card information.

Re: CIM - Update Customer Profile

RaynorC1emen7 — Fri, 08 Jul 2011 20:11:51 GMT

From http://www.authorize.net/support/CIM_SOAP_guide.pdf

Note: If some fields in this request are not submitted or are submitted with a blank value, the
values in the original profile will be removed. As a best practice to prevent this from
happening, call GetCustomerPaymentProfile before calling
UpdateCustomerPaymentProfile. That will return all current information including masked
payment information. Then, simply change the field that needs updating and use that to call
UpdateCustomerPaymentProfile.

Re: CIM - Update Customer Profile

jonathanpeppers — Fri, 08 Jul 2011 20:53:04 GMT

GetCustomerPaymentProfile returns masked credit card information.

Should I send masked credit information?

Re: CIM - Update Customer Profile

RaynorC1emen7 — Fri, 08 Jul 2011 21:08:26 GMT

Yes, if it is not getting change.

Re: CIM - Update Customer Profile

jonathanpeppers — Sat, 09 Jul 2011 02:46:17 GMT

I get a 4 digit number when retrieving the existing profile and when I send it back to update the profile I get the error:

"The field length is invalid for Card Number."

Do I need to pad with X's? I don't see that in the documentation.

Re: CIM - Update Customer Profile

RaynorC1emen7 — Sat, 09 Jul 2011 16:00:11 GMT

Yup, it need to pad with 4 X's (e.g. xxxx1234)

Re: CIM - Update Customer Profile

dharma1985 — Sat, 30 Jul 2011 05:12:14 GMT

I am also wondering this problem. If I send a masked credit car number pad with xxxx and XXXX like (eg : xxxx1234,XXXX,3456) it returns the following error "cardNumber is required and must be 13 to 16 digits".

Please kindly help me..................

Thanks in advance........

Thank you

Re: CIM - Update Customer Profile

RaynorC1emen7 — Sat, 30 Jul 2011 15:44:52 GMT

You getting that on updateCustomerPaymentProfile?

Here the note from the pdf at http://developer.authorize.net/api/cim/

If value is masked, the
last four digits must
match the original
value in the profile.
If a masked value is
submitted, the original
value will not be
updated.

Re: CIM - Update Customer Profile

dharma1985 — Mon, 01 Aug 2011 05:13:45 GMT

Hi thanks for your reply.

Yes I am using "updateCustomerPaymentProfileRequest."

the masked values are getting through "getCustomerProfileRequest". I am sure the last four digits are same.

But still I am getting the error. Please help me..........

Thanks in advance

Re: CIM - Update Customer Profile

Trevor — Wed, 03 Aug 2011 17:13:42 GMT

I can confirm that you are submitting the card and expiration date correctly if you are copying their values directly from the getCustomerPaymentProfileRequest. If you continue to get the error, I can only assume that somehow these values are being modified before they are actually submitting it to Authorize.Net. The error message mentioning 13-16 digits is simply a generic message and doesn't necessarily apply if you are not updating the card number.

Re: CIM - Update Customer Profile

dharma1985 — Thu, 04 Aug 2011 04:38:05 GMT

hi thanks for your reply.

yes i was entered the correct expiry date.

i have get the valus from getCustomerPaymentProfileRequest.

if i reenter the card number and submiting the form means its working properly.

i just want to with out reenter the card number to update my payment profile its not working its through the error.

is it possible to with out reenter the card number to update my payment profile. please help me......

thanks in advance

thank you

dharma

Re: CIM - Update Customer Profile

Trevor — Fri, 05 Aug 2011 17:32:01 GMT

It is required that you include the masked card information, even if you are not updating the card number or expiration date.

Re: CIM - Update Customer Profile

dharma1985 — Sat, 06 Aug 2011 05:07:53 GMT

thanks for your reply.

Yes I have submitted the masked credit card number like (xxxx1234 and XXXX1234)I am also tried xxxxxxxxxxxxx1234.

But it return the error. This is not our problem.I don't know whether it is possible to update payment profile with out reenter the credit card number or not. please help me................

Thanks in advance

thank you

Dharma

Re: CIM - Update Customer Profile

Michelle — Tue, 09 Aug 2011 17:23:22 GMT

If you're submitting the masked data as it's returned from the get request, I'm not sure why it's not working. Can you provide your full code for the update request and the associated response?

Thanks,

Michelle

Developer Community Manager

Re: CIM - Update Customer Profile

dharma1985 — Wed, 10 Aug 2011 07:54:19 GMT

Thanks for your reply

here by i have attached screen shot for my edit form.

i have tried with masked credit card number like xxxx1234 and xxxxxxxxxxxx1234

this my code:

$cim->setParameter('cardNumber', $_REQUEST['orig_card_num');

other fields also set like this.

$cim->updateCustomerPaymentProfileRequest();

but it returns the below error.

"cardNumber is required and must be 13 to 16 digits".

i have tried to solve this issue on past one month please help me.

thanks in advance

Thank you

Dharma

Re: CIM - Update Customer Profile

Michelle — Thu, 11 Aug 2011 20:10:56 GMT

Hey Dharma,

Can you actually post the full code of the request? That will help us troubleshoot.

Thanks,

Michelle