topic Re: Relayed response - no receipt page shown or url redirect in Integration and Testing

Relayed response - no receipt page shown or url redirect

mho — Wed, 03 Aug 2011 11:52:02 GMT

We are using Server Integration Method (SIM) in asp.net c#

We succeed to pass payment info, and after submitting it, the relayed response is working, but the receipt page is never showen - the following error occurred:

An error occurred while trying to report this transaction to the merchant.
An e-mail has been sent to the merchant informing them of the error. The
following is the result of the attempt to charge your credit card.

This transaction has been approved.

It is advisable for you to contact the merchant to verify that you will
receive the product or service.

The transaction seems to be done, but we never gets redirected to receipt page or our own server. When we set relayed response to false, we do get the receipt page, but neither a redirect back.

The relayed response url is working properly when we executes it locally.

Have set both: x_relay_response, x_relay_url, x_receipt_link_url, but none in the merchant account settings.

Any one knows what the problem is?

Re: Relayed response - no receipt page shown or url redirect

RaynorC1emen7 — Wed, 03 Aug 2011 13:00:20 GMT

Have you read the following

http://community.developer.authorize.net/t5/The-Authorize-Net-Developer-Blog/Relay-Response-Basics-and-Troubleshooting/ba-p/9536

Re: Relayed response - no receipt page shown or url redirect

mho — Wed, 03 Aug 2011 13:26:43 GMT

Yes, we have read it, and verifyed that we meet all points..

Re: Relayed response - no receipt page shown or url redirect

RaynorC1emen7 — Wed, 03 Aug 2011 13:51:01 GMT

Which one are you doing? Relay response or receipt page? you can do both at the same time.

Also, receipt page don't redirect. It create a link or button to return to your site.

When you said

Have set both: x_relay_response, x_relay_url, x_receipt_link_url, but none in the merchant account settings.

Did you mean you didn't set the url as a valid url on your account setting?

Re: Relayed response - no receipt page shown or url redirect

mho — Wed, 03 Aug 2011 14:05:38 GMT

Which one are you doing? Relay response or receipt page? you can do both at the same time.

Also, receipt page don't redirect. It create a link or button to return to your site.

We are doing a relay response.

When you said

Have set both: x_relay_response, x_relay_url, x_receipt_link_url, but none in the merchant account settings.

Did you mean you didn't set the url as a valid url on your account setting?

Yes and no. We have tried setting it in account settings but with same result, so removed it again. We have also read if it just was specified in either x_relay_response og account settings i would apply. The url is different from
transaction to transaction so we need to set it in the x_relay_response field.

Re: Relayed response - no receipt page shown or url redirect

RaynorC1emen7 — Wed, 03 Aug 2011 14:33:12 GMT

1)any possible url in the x_relay_url need to be set exactly in the account setting(not the default, but on the list of valid urls) or as a security measure you will get the

It is advisable for you to contact the merchant to verify that you will
receive the product or service.

2)What code are you using the relay page? For asp.net, it need EnableViewStateMac="false" set.

Re: Relayed response - no receipt page shown or url redirect

mho — Thu, 04 Aug 2011 07:12:02 GMT

Okay.. We have tried multiple cases now, where the url are a matching in account settings and x_relay_url. Have even tried to set the url to an empty html page, which is viewable from a browser both inside and outside of the LAN. - All with the same result.

We get the relay url called, when we use a url that the program respond to, but it still seems to fail.

Re: Relayed response - no receipt page shown or url redirect

RaynorC1emen7 — Thu, 04 Aug 2011 11:50:09 GMT

Can you show us your code on the post page and the relay response page?

Also, there is test page at https://developer.authorize.net/tools/paramdump/index.php

that show all the values relay response is sending back. Set this as the x_relay_url and in the account settings and see if it work.

Re: Relayed response - no receipt page shown or url redirect

mho — Thu, 04 Aug 2011 13:58:20 GMT

It seems to work with the test URL you provided. What's confusing is that I expect the process to go like this:

1) Customer is redirected to Auth.Net via HTTP post (this works as expected)

2) Customer enters credit card info on Auth.Net server (this work as expected)

3) With a valid credit card I expect the customer to see a receipt page on Auth.Net and a server callback to my server to notifiy about the transaction (Like PayPal IPN) - I'm a little fuzzy on this step here. I don't expect the customer to ever see the relay url, but that's what's happening with the test url you provided

4) And finally the customer is either shown a receipt page or redirected back to the store pages from the Auth.Net

Am I simply not understanding the model here? If the customer is to see the relay url why would there be a x_receipt_link_url as well?

Re: Relayed response - no receipt page shown or url redirect

RaynorC1emen7 — Thu, 04 Aug 2011 14:45:00 GMT

It there because you can choose which one to use. It is either relay response or receipt page, not both(my 8/3 08:51 AM comment have a typo missing the 't on the can't).

3)After customer enter their credit card info, Authorize.net relay the result(success or failure) to the relay url. Then on your relay url page redirect to your receipt page or do some logic depend on the result.

Since you are using asp.net did you set the EnableViewStateMac="false" on the your relay page? Also, for some reason html page running on IIS have the same timeout issue.

If you are not doing any logic after customer enter their cc info just use the receipt page option it will have a link or button to redirect your customer back to your site.

Re: Relayed response - no receipt page shown or url redirect

mho — Fri, 05 Aug 2011 07:00:10 GMT

All right..

Seems difficult to achieve what I want then.

I want a hosted payment form(like SIM), with a relay(server to server)(like DPM). Want the SIM relay_response like DPM, but in SIM it is a user redirect/post, not a server to server.

Is there a method to achieve this?

Re: Relayed response - no receipt page shown or url redirect

RaynorC1emen7 — Fri, 05 Aug 2011 14:20:34 GMT

Not sure about when you said server to server mean?Both SIM and DPM relay work the same way.

The customer post cc info to https://????.authorize.net/gateway/transact.dll. Authorize.net process it, relay the response from the bank processor to the url on the x_relay_url. Then you do what ever you need to do to the result post info.

Re: Relayed response - no receipt page shown or url redirect

mho — Tue, 09 Aug 2011 07:55:14 GMT

Okay. We are experiencing that when we redirect the relayed response to a page at our server, what happens is that the Authorize.net server our page but the browser show it under the Authorize.net url: https://test.authorize.net/gateway/transact.dll. Can you confirm this behavior?

You said before that the x_relay_url should be matched in the merchant account, but we are now experiencing that it works if the merchant account urls is cleared and we pass a url with x_relay_url. Just to let you know..

Our other possibility is to use the set the x_relay_response to false and use the receipt page, but if this option should be useful for us, it require that link to redirect from the receipt page can be dynamic made. Is that possibly? (Setting x_receipt_link_url and x_receipt_link_method ? how?)

The problem with this method is, as I understand it, that when the receipt page is shown, the transaction is completed but if the user closes the browser without clicking the link, our site won't know that the transaction is completed.

How do the "Link", "Get" and "Post" options differ in behavior? There don't seems to happen anything when we set it to "Get" or "Post"..

Re: Relayed response - no receipt page shown or url redirect

mho — Tue, 09 Aug 2011 10:37:28 GMT

And a bit more..

While testing we tried to see if successful orders were registered at https://sandbox.authorize.net/. But while in testmode the transactions were not registered, even though I got a relay with a successful transaction. Is that possibly to get them registered in testmode?

But then when we disabled testmode, orders was registered at https://sandbox.authorize.net/, but the relay gave the same error as in the first post. I find it a bit strange that the same code work so differently of testmode?

I have then tested the "csharp_sim" example to see if it works there, with relay response.

I have added the following lines(code behind):

x_relay_response.Value = "true";

x_relay_url.Value = "http://uc01.getaccess.dk/umbraco/Relay.html";

//"https://developer.authorize.net/tools/paramdump/index.php";

(view):

<inputtype='hidden'runat="server"name='x_relay_response'id='x_relay_response'/>

<inputtype='hidden'runat="server"name='x_relay_url'id='x_relay_url'/>

When I set relay_url to https://developer.authorize.net/tools/paramdump/index.php it shows the page as expected, but when I set relay_url to http://uc01.getaccess.dk/umbraco/Relay.html the error shows.

Please test for you self... I don't really have a clue anymore how to solve this..

Re: Relayed response - no receipt page shown or url redirect

RaynorC1emen7 — Tue, 09 Aug 2011 12:08:18 GMT

Yes, this is correct. That why they suggest to do a javascript redirect on your page after it process the post data Authorize.net.

How do the "Link", "Get" and "Post" options differ in behavior? There don't seems to happen anything when we set it to "Get" or "Post"..

x_receipt_link_url is the url location on your server.

x_receipt_link_method is just how they will send you the data. Use Request.Form for "POST" and Request.QueryString for "GET".

There is something call "slient post" that will post the result separately, if you want to receipt page. As far as I know it work the same way as relay response. Read more by searching "silent" on https://support.authorize.net/

Since livemode is what you will use on the production account, there is really no good reason to run testmode on the sandbox account.

I have then tested the "csharp_sim" example to see if it works there, with relay response.

I have added the following lines(code behind):

x_relay_response.Value = "true";

x_relay_url.Value = "http://uc01.getaccess.dk/umbraco/Relay.html";

//"https://developer.authorize.net/tools/paramdump/index.php";

(view):

<inputtype='hidden'runat="server"name='x_relay_response'id='x_relay_response'/>

<inputtype='hidden'runat="server"name='x_relay_url'id='x_relay_url'/>

Please test for you self... I don't really have a clue anymore how to solve this..

.html have the same issue as aspx when it is serve from IIS. You might just as well use a .aspx page. and set it on the account urls and set the enableviewstatemac="false"

Re: Relayed response - no receipt page shown or url redirect

mho — Wed, 10 Aug 2011 13:27:12 GMT

Yes, this is correct. That why they suggest to do a javascript redirect on your page after it process the post data Authorize.net.

Since livemode is what you will use on the production account, there is really no good reason to run testmode on the sandbox account.

In response to those to: Yes but our code works in test mode but not off testmode - but I don't understand that there is a difference in code execution, other than it post to another url.. Which things could be different in this switch?

Re: Relayed response - no receipt page shown or url redirect

RaynorC1emen7 — Wed, 10 Aug 2011 13:32:03 GMT

http://community.developer.authorize.net/t5/The-Authorize-Net-Developer-Blog/Test-Accounts-vs-Live-Accounts-Which-Does-What-Anyway/ba-p/9350

From that post. Test Mode basically allows you to validate that the transaction information was submitted correctly, but the info is not passed on for processing.