topic Wrong link for "Configure ARB Email Notifications"? in Integration and Testing

Wrong link for "Configure ARB Email Notifications"?

swbrains — Wed, 10 Aug 2011 01:42:22 GMT

When I log into my merchant sandbox account and go the Tools->Recurring Billing menu option, there is a link there for "Configure ARB Email Notifications". But the link target is:

https://sandbox.authorize.net/UI/themes/sandbox/User/UserList.aspx

which just takes me to a list of users for my account.

Where can I set up which email notifications I want to receive for ARB transactions, failures, etc., or is this not possible?

If it's not possible, how would I get notified when a recurring transaction fails so I can suspend the customer's service and notify them?

Thanks,

-- Vinnie

Re: Wrong link for "Configure ARB Email Notifications"?

RaynorC1emen7 — Wed, 10 Aug 2011 11:33:10 GMT

Did you try going into one of the users?

Re: Wrong link for "Configure ARB Email Notifications"?

swbrains — Wed, 10 Aug 2011 16:37:53 GMT

It's not possible to drill down into or edit anything with the one user listed (me). The only option on this page is a link at the top of the list to add a new user.

Re: Wrong link for "Configure ARB Email Notifications"?

RaynorC1emen7 — Wed, 10 Aug 2011 18:22:57 GMT

Add a new user. It on the second page.

Re: Wrong link for "Configure ARB Email Notifications"?

swbrains — Thu, 11 Aug 2011 01:15:00 GMT

Seems odd that I would have to add another "dummy" user just to be able to edit the notification parameters of the first and only user I need. Is this by design for some reason, or is this something n the UI that needs to be corrected?