topic Re: Unable to change password in Integration and Testing

Unable to change password

ekkis — Mon, 26 Sep 2011 18:32:09 GMT

I'm currently logged into my account but I can't remember what the password I used was. My browser remembers it but I can't log into the account from other places.

if I click on the Change Password button (whilst logged in) it requires me to enter the old password (which obviously I can't provide). If I click on the Forgot Password link (whilst not logged in), it asks for my Login Id and e-mail address. I provide both (which I can see in my User Profile) but the page complains that:

Sorry, the Information You Provided Does Not Match.The information you provided does not match our records for your user account.

what can I do?

Re: Unable to change password

TJPride — Mon, 26 Sep 2011 21:11:25 GMT

Assuming you're putting in the correct login ID and not using transaction ID or something, my advice would be to call Authorize.net and ask for help.

Re: Unable to change password

ekkis — Tue, 27 Sep 2011 01:00:01 GMT

thanks mate. I guess I can just create a new account too.