topic Re: custom fields not showing up in customers email receipt in Integration and Testing

custom fields not showing up in customers email receipt

paries — Mon, 03 Oct 2011 12:58:34 GMT

Randy Paries

I am developing a new feature with our current system, that is going to start using the AIM API.
I am developing and testing in the developer section currently.
the problem is that the customfields are not showing up in the customers email receipt. .

I see the custom fields in the Merchant Email Receipts but not the customers?

According to this
http://developer.authorize.net/faqs/#customfields
it should appear in the customers as well

Thanks

Re: custom fields not showing up in customers email receipt

TJPride — Mon, 03 Oct 2011 13:25:06 GMT

You didn't read that carefully enough, I guess:

Yes, you can create and submit merchant-defined fields. To do this, simply send your own name value pairs. Authorize.Net will return the value in the transaction response as well as include the value on the merchant e-mail receipt (if your account is configured for merchant e-mail receipts). However, merchant-defined fields are not stored in our database.

No mention is made of the customer getting a copy of the custom fields.

Re: custom fields not showing up in customers email receipt

paries — Mon, 03 Oct 2011 14:53:55 GMT

is there anyway to add information to the customers email receipt

thanks

Re: custom fields not showing up in customers email receipt

TJPride — Tue, 04 Oct 2011 03:03:00 GMT

Maybe if you put it as part of the description. Otherwise, not seeing a way to put transaction-specific inifo in the email. You could, however, turn off emails for any transactions not done through ARB, and send the receipt yourself.

Re: custom fields not showing up in customers email receipt

Joy — Tue, 04 Oct 2011 22:43:28 GMT

Hi paries,

You can try using the Itemized Order information, this will show on the customer receipt not the merchant email receipt but the merchant can see this information on the Transaction Detail page in their Merchant Interface under the Search tab. Another option that you can also check is using x_header_email_receipt or x_footer_email_receipt.

Thanks!

-Joy