topic sandbox registration does not send an email in cybersource APIs

sandbox registration does not send an email

mhmd_abujoudeh — Thu, 15 Jan 2026 11:19:33 GMT

Hello, I am attempting to register a new account on https://developer.cybersource.com/hello-world/sandbox.html. The page displays the profile ID, key, and secret, and indicates that I should receive a confirmation email; however, I never received that email.

Thank you for creating Cybersource’s sandbox account. You should have received an email with instructions to create an account on Test Enterprise Business Center.

Re: sandbox registration does not send an email

dhananjayT97 — Fri, 16 Jan 2026 07:35:22 GMT

I'm experiencing the same issue and have tried multiple emails.

Re: sandbox registration does not send an email

clemmie234 — Fri, 16 Jan 2026 12:05:24 GMT

I’m experiencing the same issue on Brawl star iOS. I’ve tried using multiple email addresses, reinstalling the app, and repeating the process several times, but the issue still persists. It seems to be a common problem, and I hope the team can look into it and provide a fix soon.

Re: sandbox registration does not send an email

JorvikRivercres — Fri, 16 Jan 2026 13:56:39 GMT

Same here.

Re: sandbox registration does not send an email

rajvpate — Wed, 28 Jan 2026 03:08:35 GMT

@JorvikRivercres @clemmie234 @dhananjayT97 @mhmd_abujoudeh : Thank you for reporting this. It has now been fixed and you should be able to sign up successfully. Using the same Sandbox Credentials, you may also access the AI Assistant to help with Integration questions here: https://developer.cybersource.com/ai-assistant-landing-page.html