Hi
We are having a problem where the Delete Customer Payment PRofile Request is failing in the Production Region . THis is the Sequence of Workflow/API CALLS . We need to know why the Step 6 is failing . THis is affecting a number of merchant account in Auth.net
Step1 We ask Auth.net to Create a Credit Card with the Customer email/name / Account number etc , something unique .
Step 2 --- Auth.net responds stating , I do have a profile already existing for the information you just provided . They share the Profile
Step 3 We ask them give us the payment profile for this Profile and we will check if that can be reused
Step 4 -->Auth.net responds stating , here is the Payment Profile for this Customer Profile
Step 5 We determine that this Customer Profile and Payment Profile combination is no good for us , so request them to delete that combination (the one they just sent above)
Step 6 --> Auth.net fails to delete that ---- Not giving any reason as why they failed ?
Can you please follow up with Auth.net and ask why the delete profile is failing . You may mention the steps below
Here are the sequence of request and response (XXXX/YYYY are masked values of Login id and transaction Key) AAAA/BBBB are customer names
STEP 1
<createCustomerProfileRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><merchantAuthentication><name>XXXXXXX</name><transactionKey>YYYYYYYYYY</transactionKey></merchantAuthentication><profile><merchantCustomerId>Adhoc135674</merchantCustomerId><description>Patti A. Pfister</description><email></email></profile><validationMode>none</validationMode></createCustomerProfileRequest>"
STEP 2
<createCustomerProfileResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Error</resultCode><message><code>E00039</code><text>A duplicate record with ID 1915270541 already exists.</text></message></messages><customerPaymentProfileIdList /><customerShippingAddressIdList /><validationDirectResponseList /></createCustomerProfileResponse>"
STEP 3
<getCustomerProfileRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><merchantAuthentication><name> XXXXXXX </name><transactionKey> YYYYYYYYYY </transactionKey></merchantAuthentication><customerProfileId>1915270541</customerProfileId></getCustomerProfileRequest>
STEP 4
<getCustomerProfileResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Ok</resultCode><message><code>I00001</code><text>Successful.</text></message></messages><profile><merchantCustomerId>Adhoc135674</merchantCustomerId><description>Patti A. Pfister</description><email /><customerProfileId>1915270541</customerProfileId><paymentProfiles><billTo><firstName>AAAAAA</firstName><lastName>BBBBB</lastName><address>999 MCCLELLAND ST</address><city>WATERTOWN</city><state>NY</state><zip> 13601 </zip></billTo><customerPaymentProfileId>1933246505</customerPaymentProfileId><payment><creditCard><cardNumber>XXXX0187</cardNumber><expirationDate>XXXX</expirationDate><cardType>Visa</cardType></creditCard></payment></paymentProfiles></profile></getCustomerProfileResponse>
STEP 5
<deleteCustomerPaymentProfileRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><merchantAuthentication><name> XXXXXXX </name><transactionKey> YYYYYYYYYY </transactionKey></merchantAuthentication><customerProfileId>1915270541</customerProfileId><customerPaymentProfileId>1933246505</customerPaymentProfileId></deleteCustomerPaymentProfileRequest>
STEP 6
<deleteCustomerPaymentProfileResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Error</resultCode><message><code>E00001</code><text>An error occurred during processing. Please try again.</text></message></messages></deleteCustomerPaymentProfileResponse>
We were expecting a good response in STEP 6 , but not there. Can you please investigate as why Auth.net is not able to delete profiles that they only shared ?
