Error in Hosted forms: Customer Information Manager is not enabled

[monki]

Suddenly today some of my users are receiving the error "Customer Information Manager is not enabled" when attempting to add a card using a Hosted form, or edit a card using a hosted form. Coult this be related to recent changes? CIM is certainly enabled for this account! Any other thoughts? This is a custom integration, the forms are being displayed in a webview inside of FileMaker Pro. Some users are not having any issue. Everyone is accessing Authorize.net through the same API credentials and solution.

[mmcguire]

It is possible to disable Customer Information Manager in the account settings. Please check if it has been disabled in error.

1. Log into the Merchant Interface  https://login.authorize.net

2. In the left navigation bar select Tools -> Customer Information Manager

3. If it has been disabled you can simply enable it again. Your customer profiles will be available again once it is enabled.

[grokworks]

Did you ever find a solution for this?  We're running into the same problem... yes.. it's already enabled... we have new profiles go in, but can't added payment methods to them via the hosted pages.