I was advised to submit an idea here.
When printing a receipt in Google Chrome, clicking on "Print using system dialog" closes the window. This happens in production as well as the sandbox.
STR
- Create a transaction.
- Search for the unsettled transaction.
- Click on the transaction ID to bring up the Transaction Detail.
- Click on Print to open the transaction in a new window.
- Click on Print Receipt in the upper right corner.
- Click on Print using system dialog... (Ctrl+Shift+P)
- The system dialog does not appear and the window closes.
- Hitting Ctrl+Shift+P does the same thing and causes the window to close
- If I do not click on Print Receipt, I'm able to get to the Chrome print dialog as well as the system print dialog.
- If I click on Print Receipt and stay within the Chrome print dialog, it works.
Note
- This happens in incognito.
- This happens in the guest window.
- This does not happen when printing from other web pages.
- This does not happen in Firefox.
- This does not happen on the Mac or Linux.
Environment
- Windows 10 Pro, Build 17134.765
- Google Chrome Version 74.0.3729.169 (Official Build) (64-bit)
- The default printer is a network printer that is online and available.