An error occurred during processing. Call Merchant Service Provider.

[teamservice27]

Hello I have General Error - Code 35 "An error occurred during processing. Call Merchant Service Provider." But I don`t and understand what is reason of this error. Please help!) P.S. Production Enviroment. I have 85-90% successfull transactions

P.S.S User Name Email And Phone are changed by confidential reason.

Settlement Information
Settlement Amount:	USD 349.95
Settlement Date and Time:	24-May-2018 02:17:49 PDT
Business Day:	24-May-2018
Batch ID:	689751760
Authorization Information
Available Card Balance:	USD (79,228,162,514,264,337,593,543,950,335.00)
Authorization Amount:	USD 349.95
Surcharge:	0.00
Submit Date/Time:	23-May-2018 21:50:09 PDT
Authorization Code:	000000
Reference Transaction ID:	Not Applicable 0
Terminal ID:
Entry Mode:	Keyed
Transaction Type:	Authorization w/ Auto Capture
Market Type:	eCommerce
Product:	Card Not Present
Mobile Device ID:
Address Verification Status:	AVS Not Applicable (P)
Card Code Status:	Not Processed
CAVV Result Code:	Not Applicable
Fraud Score Applied:	Not Applicable
Recurring Billing Transaction:	N
Partial Capture Status:	Not Applicable
Customer IP:	138.68.48.178
Payment Information
Card Type:	American Express
Card Number:	XXXX2002
Expiration Date:	XXXX
Total Amount:	USD 349.95
Order Information
Show Itemized Order Information
Invoice #:	262
Description:
Itemized Order Information
Item:	48984
Item Name:	Booking
Item Description:
Item Quantity:	1
Unit Price:	0.00
Taxable:	N
Customer Billing Information
Name:	Some Woman
Company:
Address:
City:
State/Province:
Zip Code:
Country:	USA
Phone:	5138054811
Fax:
Email:	some.woman@gmail.com
Customer ID:	13710
Customer Type:
Customer TaxID/SSN:
DL Number:
DL State:
DL DOB:
Shipping Information
Name:
Company:
Address:
City:
State/Province:
Zip Code:
Country:
Additional Details - Level 2 Data
Tax:	0.00
Freight:	0.00
Duty:	0.00
Tax Exempt:	N
PO Number:

Settlement Information
Settlement Amount:	USD 109.98
Settlement Date and Time:	14-May-2018 02:16:56 PDT
Business Day:	14-May-2018
Batch ID:	688354822
Authorization Information
Available Card Balance:	USD (79,228,162,514,264,337,593,543,950,335.00)
Authorization Amount:	USD 109.98
Surcharge:	0.00
Submit Date/Time:	13-May-2018 15:10:06 PDT
Authorization Code:	000000
Reference Transaction ID:	Not Applicable 0
Terminal ID:
Entry Mode:	Keyed
Transaction Type:	Authorization w/ Auto Capture
Market Type:	eCommerce
Product:	Card Not Present
Mobile Device ID:
Address Verification Status:	AVS Not Applicable (P)
Card Code Status:	Matched
CAVV Result Code:	Not Applicable
Fraud Score Applied:	Not Applicable
Recurring Billing Transaction:	N
Partial Capture Status:	Not Applicable
Customer IP:	138.68.48.178
Payment Information
Card Type:	Visa
Card Number:	XXXX1902
Expiration Date:	XXXX
Total Amount:	USD 109.98
Order Information
Show Itemized Order Information
Invoice #:	220
Description:
Itemized Order Information
Item:	48254
Item Name:	Booking
Item Description:
Item Quantity:	1
Unit Price:	0.00
Taxable:	N
Customer Billing Information
Name:	Some User
Company:
Address:
City:
State/Province:
Zip Code:
Country:	USA
Phone:	3203645516
Fax:
Email:	some.user@gmail.com
Customer ID:	14053
Customer Type:
Customer TaxID/SSN:
DL Number:
DL State:
DL DOB:
Shipping Information
Name:
Company:
Address:
City:
State/Province:
Zip Code:
Country:
Additional Details - Level 2 Data
Tax:	0.00
Freight:	0.00
Duty:	0.00
Tax Exempt:	N
PO Number:

[brianmc]

Best thing to do is call your merchant bank, they will be able to tell you why these transactions failed.

If you don't know who that is just call Authorize.Net Customer Support (US: 877.447.3938) and they will be able to give you contact details for your bank.