CIM create customer profile has stopped working recently with liveMode and live account credentials

[Pandurang]

Suddently on our Magento site with AuthnetCIM, create customer profile , create payment profiles has stopped working.

Even Old profiles are not getting listed on //store/authnetcim/manage/ page.

Authnetcim is configured with production account credentials and is set to use 

       Validation Type - liveMode

       Authorize.Net Test Mode -  No

       Payment Action - Authorize Only.

Please  suggest any reson for the issue or solution.

Thanks

[RaynorC1emen7]

Someone changed the transactionKey? can you find out what the Exxxx error is from authorize.net?

[Pandurang]

The Transaction ket and login ID are correct. Also payment authorization and capture works just fine.

Only saving new customer profiles and old profiles are not getting fetched in magento.

For get customer profiles it doesnt throw any error too

[RaynorC1emen7]

It might be a magento problem, if there isn't any error code from authorize.net

[Pandurang]

While creating a new payment profile this is the response that we get in magento-

<?xml version="1.0" encoding="utf-8"?><createCustomerPaymentProfileResponse xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd"><messages><resultCode>Error</resultCode><message><code>E00027</code><text>This transaction has been declined.</text></message></messages><validationDirectResponse>2,1,2,This transaction has been declined.,,S,4894129507,none,Test transaction for ValidateCustomerPaymentProfile.,0.01,CC,auth_only,none,Test,Test,,234 Street,New York,New York,10013-8765,US,1255555875,,email@example.com,,,,,,,,,0.00,0.00,0.00,FALSE,none,Bhfhfhgfhgfhgfgfdghfgf,P,,,,,,,,,,,,XXXX,MasterCard,,,,,,,,,,,,,,,,</validationDirectResponse></createCustomerPaymentProfileResponse>

[RaynorC1emen7]

It got decline by the credit card issuing bank. It that just one card or any credit cards?

Can you set the validationMode to testmode to save the payment profile then run a few dollars auth_only transaction against the payment profile to see if it work? If that work, call authorize.net, it might be a settings issue.

[cary42]

How do you know the card was declined by the issuing bank here? I have a similar problem and have no idea why it is being declined.

[RaynorC1emen7]

because of

<validationDirectResponse>2,1,2,This transaction has been declined.,,

[muhammadammar23]

If AuthnetCIM suddenly stopped creating customer profiles and payment profiles in liveMode, and even existing profiles are no longer appearing on the manage page, there are a few areas worth checking:

Verify that your API Login ID and Transaction Key are still valid and have not been regenerated.

Check the Magento and AuthnetCIM logs for any API errors or authentication failures.

Confirm that your Authorize.Net account is active and that CIM services are still enabled.

Test API connectivity directly to determine whether profile retrieval is failing at the gateway level.

Review any recent updates to Magento, the AuthnetCIM extension, PHP, or server settings that may have affected API communication.

If you're using liveMode validation, ensure that the gateway can still successfully process validation requests.

Since both profile creation and profile retrieval are failing, the issue is likely related to API authentication, gateway communication, or an extension-level problem rather than the customer profiles themselves.

For developers managing payment gateway integrations and other web applications, resources and learning platforms such as QuranPakTutors.com demonstrate the importance of maintaining reliable system configurations and monitoring integrations for unexpected failures.