E00007 - User authentication failed due to invalid authentication values.

[Burke]

I have a sandbox environment setup and it is working as expected.  I am in the process of migrating to the live system, and I am using the example code and my own form.  The system is not accepting the authentication credentials.  I’ve changed the transaction key a time or two and received the same results.  I am not aware of a way to change the API login ID. 

Could you please share any thoughts or suggestion that could shed light on this issue? 

Example code: https://developer.authorize.net/api/reference/features/acceptjs.html#Example_of_the_Complete_HTML_Pa...

Production library (own form): https://js.authorize.net/v1/Accept.js

[Burke]

Additional information.

config.py:

    # Authorize.net test credentials
    JAVASCRIPT_URL = "https://jstest.authorize.net/v1/Accept.js"
    API_LOGIN_ID = "9..."
    PUBLIC_CLIENT_KEY = (
        "7..."
    )
    TRANSACTION_KEY = "6..."
..........
    # Authorize.net production credentials
    JAVASCRIPT_URL = "https://js.authorize.net/v1/Accept.js"
    API_LOGIN_ID = "8..."
    PUBLIC_CLIENT_KEY = (
        "4..."
    )
    TRANSACTION_KEY = "7..."

capture.html (the card information is captured and the payment is prepared):

<script type="text/javascript" src="{{ JAVASCRIPT_URL }}" charset="utf-8">
</script>

<div class="container-narrow">
  <div class="panel owl50">
    <div class="justify-center">
      <h1>Payment information</h1>
    </div>
    <form class="owl50" id="paymentForm" method="POST" action="...">
      <input type="hidden" name="dataValue" id="dataValue" />
      <input type="hidden" name="dataDescriptor" id="dataDescriptor" />
      <div class="owl20">
        <div>
          <label for="cardNumber">Card number:</label>
          <input class="form-input" type="text" name="cardNumber" id="cardNumber" placeholder="card number" />
          <p class="text-small text-red" id="cardNumberError"></p>
        </div>
        <div>
          <label for="expMonth">Expiration month:</label>
          <input class="form-input" type="text" name="expMonth" id="expMonth" placeholder="expiration month" />
          <p class="text-small text-red" id="expMonthError"></p>
        </div>
        <div>
          <label for="expYear">Expiration year:</label>
          <input class="form-input" type="text" name="expYear" id="expYear" placeholder="expiration year" />
          <p class="text-small text-red" id="expYearError"></p>
        </div>
        <div>
          <label for="cardCode">CVV code:</label>
          <input class="form-input" type="text" name="cardCode" id="cardCode" placeholder="cvv code" />
          <p class="text-small text-red" id="cardCodeError"></p>
        </div>
      </div>
      <p class="text-red justify-center" id="dataEntryError"></p>
      <div class="owl20">
        <button class="button button-wide button-green" type="button" onclick="sendPaymentDataToAnet()" />
        Make the payment
        </button>
        <!-- <input class="button button-wide button-yellow" type="submit" name="submit" value="Cancel" /> -->
        <a class="button button-wide button-yellow" href="/members/cart">Cancel</a>
      </div>
    </form>
  </div>
</div>

<script type="text/javascript">

  function sendPaymentDataToAnet() {
    // clear the error messages
    document.getElementById("cardNumberError").innerHTML = "";
    document.getElementById("expMonthError").innerHTML = "";
    document.getElementById("expYearError").innerHTML = "";
    document.getElementById("cardCodeError").innerHTML = "";

    var authData = {};
    authData.clientKey = "{{ PUBLIC_CLIENT_KEY }}";
    authData.apiLoginID = "{{ API_LOGIN_ID }}";

    var cardData = {};
    // cardData.cardNumber = document.getElementById("cardNumber").value;
    // strip blanks from the card number
    cardData.cardNumber = document.getElementById("cardNumber").value.split(" ").join("");
    cardData.month = document.getElementById("expMonth").value;
    cardData.year = document.getElementById("expYear").value;
    cardData.cardCode = document.getElementById("cardCode").value;

    var secureData = {};
    secureData.authData = authData;
    secureData.cardData = cardData;

    Accept.dispatchData(secureData, responseHandler);

    function responseHandler(response) {
      cardCode = document.getElementById("cardCode").value;
      // display authorizenet errors and require the CVV
      if (response.messages.resultCode === "Error" ||
        cardCode == "") {
        // set the dataEntryError message for invalid input
        document.getElementById("dataEntryError").innerHTML = "Data entry error.";
        if (cardCode == "") {
          document.getElementById("cardCodeError").innerHTML = "Please provide valid CVV."
        }
        var i = 0;
        while (i < response.messages.message.length) {
          if (response.messages.message[i].code == "E_WC_05") {
            document.getElementById("cardNumberError").innerHTML = response.messages.message[i].text;
          }
          if (response.messages.message[i].code == "E_WC_06") {
            document.getElementById("expMonthError").innerHTML = response.messages.message[i].text;
          }
          if (response.messages.message[i].code == "E_WC_08") {
            document.getElementById("expMonthError").innerHTML = response.messages.message[i].text;
          }
          if (response.messages.message[i].code == "E_WC_07") {
            document.getElementById("expYearError").innerHTML = response.messages.message[i].text;
          }
          if (response.messages.message[i].code == "E_WC_08") {
            document.getElementById("expYearError").innerHTML = response.messages.message[i].text
          }
          if (response.messages.message[i].code == "E_WC_15") {
            document.getElementById("cardCodeError").innerHTML = response.messages.message[i].text;
          }
          console.log(
            response.messages.message[i].code + ": " +
            response.messages.message[i].text
          );
          i = i + 1;
        }
      } else {
        paymentFormUpdate(response.opaqueData);
      }
    }

    function paymentFormUpdate(opaqueData) {
      document.getElementById("dataEntryError").innerHTML = "";
      document.getElementById("dataDescriptor").value = opaqueData.dataDescriptor;
      document.getElementById("dataValue").value = opaqueData.dataValue;

      // If using your own form to collect the sensitive data from the customer,
      // blank out the fields before submitting them to your server.
      document.getElementById("cardNumber").value = "";
      document.getElementById("expMonth").value = "";
      document.getElementById("expYear").value = "";
      document.getElementById("cardCode").value = "";

      document.getElementById("paymentForm").submit();
    }
  }
</script>

The credentials are passed and temporarily printed:

    # Create a merchantAuthenticationType object with authentication details
    merchantAuth = apicontractsv1.merchantAuthenticationType()
    merchantAuth.name = app.config["API_LOGIN_ID"]
    merchantAuth.transactionKey = app.config["TRANSACTION_KEY"]
    print(app.config["JAVASCRIPT_URL"])
    print("API login ID: ", app.config["API_LOGIN_ID"])
    print("Transaction key: ", app.config["TRANSACTION_KEY"])

From the log using the sandbox credentials:

https://jstest.authorize.net/v1/Accept.js
API login ID: 9...
Transaction key: 6...
Successfully created transaction with Transaction ID: ...
Transaction Response Code: 1
Message Code: 1

From the log using the production credentials:

https://js.authorize.net/v1/Accept.js
API login ID: 8...
Transaction key: 7...
Error Code: E00007
Error Message: User authentication failed due to invalid authentication ...

[eprenrem]

I have the same issue. Any tips for solution?