How to obtain transaction details after empty response from authorize.net server?

[amitchell]

Hello, we use Magento (shopping cart), magento uses standard module for Authorize.cim. (I think this AIM method)

We have next problem:

In some situations we can't retrieve transaction details ("approval_code", "acc_number",  "transaction_id|) to create our invoice object:

1. - we received empty response due to problems with our server
2. - we received: Authorize.net fault. - "gateway error: an error occured during processing. Please try again." Response Reason Code: 261.

Example in magento payment log files for empty respose (some values replaced with fictitious data) :

(
[request] => Array
(
[x_version] => 3.1
[x_delim_data] => True
[x_relay_response] => False
[x_test_request] => FALSE
[x_login] => ****
[x_tran_key] => ****
[x_type] => PRIOR_AUTH_CAPTURE
[x_method] => CC
[x_invoice_num] => 0000002
[x_amount] => 29.00
[x_currency_code] => USD
[x_trans_id] => 1234567890
[x_first_name] => Test
[x_last_name] => Test
[x_company] => SomeCompanyName
[x_address] => 123 Street
[x_city] => Some City
[x_state] => Some state
[x_zip] => 123456
[x_country] => US
[x_phone] => 1234567891
[x_fax] =>
[x_cust_id] => 12345
[x_customer_ip] =>
[x_customer_tax_id] =>
[x_email] => email@email.com
[x_email_customer] => 0
[x_merchant_email] =>
[x_po_num] =>
[x_tax] => 0.0000
[x_freight] => 0.0000
)

[result] => Array
(
[response_code] => -1
[response_reason_code] => 0
[response_reason_text] => Unable to read response, or response is empty
)

)

Then we doing next attemtp (the same request for this order).

It return:

[request] => Array
(
[x_version] => 3.1
[x_delim_data] => True
[x_relay_response] => False
[x_test_request] => FALSE
[x_login] => ****
[x_tran_key] => ****
[x_type] => PRIOR_AUTH_CAPTURE
[x_method] => CC
[x_invoice_num] => 0000002
[x_amount] => 29.00
[x_currency_code] => USD
[x_trans_id] => 1234567890
[x_first_name] => Test
[x_last_name] => Test
[x_company] => SomeCompanyName
[x_address] => 123 Street
[x_city] => Some City
[x_state] => Some state
[x_zip] => 123456
[x_country] => US
[x_phone] => 1234567891
[x_fax] =>
[x_cust_id] => 12345
[x_customer_ip] =>
[x_customer_tax_id] =>
[x_email] => email@email.com
[x_email_customer] => 0
[x_merchant_email] =>
[x_po_num] =>
[x_tax] => 0.0000
[x_freight] => 0.0000
)

[result] => Array
(
[response_code] => 1
[response_subcode] => 1
[response_reason_code] => 311
[response_reason_text] => This transaction has already been captured.
[approval_code] =>
[avs_result_code] => P
[transaction_id] => 0
[invoice_number] => 0000002
[description] =>
[amount] => 29.00
[method] => CC
[transaction_type] => prior_auth_capture
[customer_id] => 32975
[md5_hash] => N6216A7FGE273F8DB8GGHF8B640D809J
[card_code_response_code] =>
[c_av_vresponse_code] =>
[split_tender_id] =>
[acc_number] =>
[card_type] => Visa
[requested_amount] =>
[balance_on_card] =>
)

And we can see that here we haven't some important fields without which we can not create an invoice object:

acc_number, transaction_id, approval_code. What I should to do to receive this information. May be there are some additional request for this purpose?

[RaynorC1emen7 · Accepted solution]

yeah it look like acc_number is just the masked cc#.

<cardNumber>XXXX0027</cardNumber>

[amitchell]

Yes, I found. Now I believe I can build solution for creating invoice after empty response (due to my server problem) using transaction details API. Thank you very much.

And the last questions:

How I can simulate for example this authroize.net error: 261

Response Reason Code: 261

Response Reason Text: An error occured during processing. Please try again.

One day I received this error from authorize.net but money was successfully captured. So I think I will also use TD API for this situation. But how I can simulate this error. In this manual http://developer.authorize.net/tools/errorgenerationguide/

I can't find this error. 

Thanks.

[RaynorC1emen7]

with cc# 4222222222222

and x_test_request=true

and the amount would be any response code the you want to test

is this case, x_amount = 261.00

is in

http://developer.authorize.net/guides/AIM/wwhelp/wwhimpl/js/html/wwhelp.htm#href=5_TestTrans.html

look like they need to add it to the error gen doc.

[amitchell]

Ok I will try. Thank you very much. I think I will succeed. Thank you for your explanation.

[amitchell]

So I succefully built solution, thank you for your instructions. Now after ever "capture" transaction I sending request to Transaction Details API and save transaction details to handle any errors in future. How do you think is this a good workflow?

And I test 261 error code with card 4222222222222 and now errors returns. 

Examlpe of request and response from my log file.

 [request] => Array
        (
            [x_version] => 3.1
            [x_delim_data] => True
            [x_relay_response] => False
            [x_test_request] => TRUE
            [x_login] => ****
            [x_tran_key] => ****
            [x_type] => PRIOR_AUTH_CAPTURE
            [x_method] => CC
            [x_invoice_num] => 1234567
            [x_amount] => 261.00
            [x_currency_code] => USD
            [x_trans_id] => 123456789
            [x_first_name] => Test
            [x_last_name] => Test
            [x_company] => Company
            [x_address] => some address
            [x_city] => some city
            [x_state] => some state
            [x_zip] => 123456
            [x_country] => US
            [x_phone] => 1234567
            [x_fax] => 
            [x_cust_id] => 1234567
            [x_customer_ip] => 
            [x_customer_tax_id] => 
            [x_email] => vemail@email.com
            [x_email_customer] => 0
            [x_merchant_email] => 
            [x_po_num] => 
            [x_tax] => 0.0000
            [x_freight] => 0.0000
        )

    [result] => Array
        (
            [response_code] => 1
            [response_subcode] => 1
            [response_reason_code] => 1
            [response_reason_text] => (TESTMODE) This transaction has been approved.
            [approval_code] => 000000
            [avs_result_code] => P
            [transaction_id] => 0
            [invoice_number] => 1234567
            [description] => 
            [amount] => 261.00
            [method] => CC
            [transaction_type] => prior_auth_capture
            [customer_id] => 161280
            [md5_hash] => EGHB581BBA91F7FDF334B8E7D4346
            [card_code_response_code] => 
            [c_av_vresponse_code] => 
            [split_tender_id] => 
            [acc_number] => 
            [card_type] => Visa
            [requested_amount] => 
            [balance_on_card] => 
        )

    [__pid] => 29026

[amitchell]

hm...there is now card number. But in transaction details response we can see that I use cc code: 4222222222222:

        <payment>
            <creditCard>
                <cardNumber>XXXX2222</cardNumber>
                <expirationDate>XXXX</expirationDate>
                <cardType>Visa</cardType>
            </creditCard>
        </payment>

[RaynorC1emen7]

The 261 test only work for a auth_only or auth_capture transaction.

[amitchell]

oh.. understood. so we there is no way to reproduce test error 261 - for  PRIOR_AUTH_CAPTURE. and what you think about my workflow,  is this a good solution to make request to TD API all the time after capture?

[RaynorC1emen7 · Accepted solution]

Yes, it fine, you can call the TD API all the time. Or you can just do it when the response code not 1 and 2.

[amitchell]

Thank you very much! I like this developer center. :smileyhappy: