Infamous "An error occurred during processing" when trying to submit a payment form

[javaduke]

Folks, I'm getting this infamous error when trying to submit payment form. Here's the situation. I use the Accept Hosted solution, my backend code is written in PHP. I can successfully submit the getHostedPaymentPageRequest and get back the response with the token. I then see the payment form loaded in the iframe. But when I fill out the fields and click Pay, I get this error message. A lot of back and forth with Authorize.NET support was a complete waste of time. Wondering if anyone can give me any clue on how to troubleshoot it further. Forgot to mention, I'm running the website locally using MAMP and I call the test Authorize.NET environment.

Here's the log I captured in my browser, if this helps:

Summary
URL: https://test.authorize.net/Payment/Api.ashx
Status: 200 OK
Source: Network
Address: 198.241.206.25:443
Initiator: 
polyfills.bundle.js:1:83136

Request
POST /Payment/Api.ashx HTTP/1.1
Accept: application/json
Accept-Encoding: gzip, deflate, br
Accept-Language: en-US,en;q=0.9
Connection: keep-alive
Content-Length: 3397
Content-Type: application/x-www-form-urlencoded; charset=UTF-8
Cookie: _ga=GA1.2.629733913.1728001835; _gid=GA1.2.1739648470.1728231730; _gat_UA-63470806-9=1; optimizelyEndUserId=oeu1728001834481r0.0010818223198179044; _ga_RJTVJSYQFN=GS1.1.1728231594.5.0.1728231603.51.0.0; cf_clearance=sUqatfFGs1sMy5bcuua2ScC__B8iDBV_J0EtS8VC208-1728231594-1.2.1.1-MWSWvevuqDNUUN6PgB7LBgDoY_IYrYoHM8SK.oVrvym54sIMR3Ab5x6ZRdslMetqv8vSoVc.EGfdtxlkMWEBBfyvyRqqmF9dgGHF5G_T0KMhgCZ1KBk07f05Te55MUzTQvAyy8h4lWQHqpJOHLpwzC0.FYIiyRyfcReXvq4Tp7NuptaghVrxCBQ4HCGEq74GYSxetNSTbt5xhJM1dsCVVKLXPZyswKkJRsHFpXyUZwuasnTkHskh7yEScHzBs9Nc7DDCuB11z33eAr1iv01TSshPk8loeEeJ7AKHnWepsAY9nMfu6sR7aThygC3nDg9i8mp02Fe.dxqC1ib_TCc1FFdgDVTshhrOb.oNilgfF4yBYaPNvX8o_c5XjQ90dTKQNrWG.iia4fgkL3xbFoMbZw; elqQs=%2C%2C%2Chttps://s986383348.t.eloqua.com/; _gcl_au=1.1.291212342.1728011365; __cfruid=a45e566cd755e4ab3206263d69793fc62f107860-1728052842; _cfuvid=H16dYt5AwapirqYL7JybjD7UZO_nioIiYg24qJfQdxs-1728052842939-0.0.1.1-604800000
Origin: https://test.authorize.net
Priority: u=3, i
Referer: https://test.authorize.net/payment/payment
Sec-Fetch-Dest: empty
Sec-Fetch-Mode: cors
Sec-Fetch-Site: same-origin
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/18.0.1 Safari/605.1.15

Response
HTTP/1.1 200 OK
Cache-Control: no-store, no-cache, private, must-revalidate
Content-Length: 2589
Content-Type: application/json; charset=utf-8
Date: Sun, 06 Oct 2024 16:22:45 GMT
Expires: 0
Pragma: no-cache
Strict-Transport-Security: max-age=31536000
X-Cnection: close
X-Content-Type-Options: nosniff

Request Data
MIME Type: application/x-www-form-urlencoded; charset=UTF-8
token: <<< REDACTED >>>
totalAmount: 125.00
paymentMethod: cc
creditCard: 4111 1111 1111 1111
expirationDate: 11/25
cardCode: 123
billingInfo[firstName]: John
billingInfo[lastName]: Doe
billingInfo[company]
billingInfo[address]: fgdfgdf
billingInfo[city]: dfgdfg
billingInfo[state]: ny
billingInfo[zip]: 12453
billingInfo[country]: US
billingInfo[phoneNumber]
billingInfo[faxNumber]
email: foo@bar.com


Response Data
{
    "resultCode": "Error",
    "messageCode": "E00001",
    "messageText": "An error occurred during processing. Please try again.",
    "token": "<<< REDACTED >>>",
    "transactionData": {}
}

[javaduke]

Yes, I added breakpoint to the payBtnHandler function, it is invoked, and finishes without any error, and then I get the resizeWindow event - and nothing else.

[javaduke]

I also added breakpoint to the callServer function and I see that this.httpService.post(n) response is E00001 An error occurred during processing. Please try again. So this means javascript is working correctly and the remote service returns E00001.

[dipespat]

Thats good, your integration is working, something wrong with the token, it is rejecting. send me the apikey on my email.

[javaduke · Accepted solution]

Dipesh, you were right! Thank you for pointing me to the right direction! Turns out my XML request to obtain a token was malformed, my user values were set incorrectly, and yet, the getHostedPaymentPageResponse was successful, but when the payment is submitted, the response is error. So, it is still a mystery why the response to malformed XML was still successful, but I finally was able to resolve my problem. Thank you again for your help!

[dipespat]

Glad, that you found the issue in request and able to resolve.

Thank you,

Dipesh Patel