Issue with capturing transactions using splitTenderId

[sikiniot]

 Hi everyone,

I'm using the iOS SDK and trying to capture a previously authorized transaction with a splitTenderId. I get a successful response, but if I check my account is still on waiting to be captured.
The same flow for a normal transaction or even when I void a transaction with a splitTenderId works fine.

Here is the request I'm sending:

<?xml version="1.0" encoding="UTF-8"?>
<createTransactionRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
   <merchantAuthentication>
      <sessionToken>cKPLaX6fOqh0mg6_amjRBLVpwIHBAP6USRwqIx8S7MW1YtikIrGrcdOo2g$18rVJ1MZ2PZZ5TxJ9C4ciT7iGbbRL9UdbaL80ggNdYUhDJbBnmNT9i2tIXZTV0m0SlwgzP77Bu4Ug3jmNxzEDNbkT8AAA</sessionToken>
      <mobileDeviceId>XXXX-XXXX-XXXX</mobileDeviceId>
   </merchantAuthentication>
   <transactionRequest>
      <transactionType>priorAuthCaptureTransaction</transactionType>
      <amount>462.25</amount>
      <splitTenderId>114174</splitTenderId>
      <order />
      <lineItems />
      <customer />
      <billTo />
      <shipTo />
      <transactionSettings />
      <userFields />
   </transactionRequest>
</createTransactionRequest>

Then the delegate method is called

- (void)paymentSucceeded:(CreateTransactionResponse *)response

with the following response:

<?xml version="1.0" encoding="UTF-8"?>
<createTransactionResponse xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
   <messages>
      <resultCode>Ok</resultCode>
      <message>
         <code>I00001</code>
         <text>Successful.</text>
      </message>
   </messages>
   <sessionToken>kFqwbtglg3JQAFnlvNp1lNMZ0QsxGU7QgAI3NExnMB4PszM$lk4Su5_Jow202lnuogrjC37m_wkUQQ1oKLLACu_1XYNV4PTzR5CqM3BnzH1fN5$NY86a9Fok$mrxALDpayG1vrUhvB8KlNIFOct58gAA</sessionToken>
   <transactionResponse>
      <responseCode>1</responseCode>
      <authCode />
      <avsResultCode>P</avsResultCode>
      <cvvResultCode />
      <cavvResultCode />
      <transId>0</transId>
      <refTransID />
      <transHash>2AD7167417E9BB2BD0B0E9BE74A714A0</transHash>
      <testRequest>0</testRequest>
      <accountNumber />
      <accountType />
      <splitTenderId>114174</splitTenderId>
      <messages>
         <message>
            <code>1</code>
            <description>This transaction has been approved.</description>
         </message>
      </messages>
      <splitTenderPayments>
         <splitTenderPayment>
            <transId>2228220382</transId>
            <responseCode>1</responseCode>
            <responseToCustomer>1</responseToCustomer>
            <authCode>GVYS9H</authCode>
            <accountNumber>XXXX0002</accountNumber>
            <accountType>American Express</accountType>
            <requestedAmount>462.25</requestedAmount>
            <approvedAmount>1.23</approvedAmount>
         </splitTenderPayment>
         <splitTenderPayment>
            <transId>2228220384</transId>
            <responseCode>1</responseCode>
            <responseToCustomer>1</responseToCustomer>
            <authCode>U9O2S3</authCode>
            <accountNumber>XXXX0012</accountNumber>
            <accountType>Discover</accountType>
            <requestedAmount>0.00</requestedAmount>
            <approvedAmount>300.00</approvedAmount>
         </splitTenderPayment>
         <splitTenderPayment>
            <transId>2228220387</transId>
            <responseCode>1</responseCode>
            <responseToCustomer>1</responseToCustomer>
            <authCode>7KJNVQ</authCode>
            <accountNumber>XXXX0027</accountNumber>
            <accountType>Visa</accountType>
            <requestedAmount>0.00</requestedAmount>
            <approvedAmount>161.02</approvedAmount>
         </splitTenderPayment>
      </splitTenderPayments>
   </transactionResponse>
</createTransactionResponse>

But if I check in my account the Unsettled transactions they are still in Authorized/Pending Capture state.

Has anyone else experienced something similar? Or can you think of what is going wrong?

I hope these details help you understand the issue.

Please let me know if you need any more information.

Kind regards,

Stefanos

[Trevor]

Hello,

We actually have an API method specific to updating a split tender group documented here. We don't really test for the API method that you are trying to run. I would recommend moving over to the updateSplitTenderGroup method for both your void and capture requests that take a split tender ID as an input.

[RichardH]

Hello @sikiniot

I've let our documentation team know so they can update it with the correct information.

Richard