Hi all,
I've an application in production that does a pre authorization when an item is bought.
The problem is that each time a pre authorization is voided the money not returns back short time, and our customers contacting us to ask why it is past 3 or 4 weeks and the money is not returned.
If I search the transaction I can see the transaction is voided correctly, the only problem is that the money is not returning back shortly.
It's normal? There is a way to resolve this issue?
Thanks all in advance
