The cardholder authentication value is invalid.

[tontonmaninang]

Hi,

I am using Cardinal Commerce to provide authenication services and able to receive back an ECI and CAVV. 

When I append those values to the Authorize.net request I get a response of error code 117 "The cardholder authentication value is invalid".  Can anyone help me or identify the problem.

Example Request:

<cardholderAuthentication>
<authenticationIndicator>02</authenticationIndicator>
<cardholderAuthenticationValue>jELUbgG%2bTfj0AREACMLdCae%2boIs%3d</cardholderAuthenticationValue>
</cardholderAuthentication>

Thanks,

[Aaron · Accepted solution]

Hi @tontonmaninang,

That looks like it might be an issue with URL encoding. A valid CAVV might have an equals sign "=" at the end, and I see %3d at the end of yours, which is a URL encoded equals sign.

Try to submit the CAVV without the URL encoding and let us know if that works for you.

[tontonmaninang]

Hi @Aaron,

Yes this solved the problem.

Thanks,

Ton