authorize.net sent me here to see if I could get some help with this issue

[phils]

I have a shopping cart that sends all the required x fields to authorize.net, which works fine. Credit cards are validated correctly but the relay response won't work. The error I get from Authorize.net is "script timed out". This script collects the x values and updates a MySQL database to capture the invoice. When the script started timing out, I removed everything except to echo the x_cust_id, and nothing else.

I can run the relay script from the browser and it runs just fine.

Anyone have any suggestions why this timeout is happening on such a simple script? I've worked online with the Authorize.Net people and they don't have any suggestions.

[RaynorC1emen7]

Relay Response Basics and Troubleshooting

Have you try just a static screen first.

[phils]

I have simple perl script that just reads all input paramenters, prints a header and prints one of the x variables. Here is the script:

http://iectraining.org/cgi-bin/CMS6.0/authorize_postback.cgi?x_cust_id=31

As you can see, there is no delay orr timeout involved.

[phils]

Is that what you meant by a "static screen"?

[RaynorC1emen7]

static html page. no logic, no anything.

[phils]

I create a page that is just a basic html page here:

http://iectraining.org/authorize_postback.html

I changed the x_relay_url to point to that page, and I changed the Relay Response in the authorize.net backend to point to that page.

I submitted a new transaction.

Same time error.

[RichardH]

Hello @phils 

I tried accessing your URL from my browser and it times out as well.  The Relay Response URL must be available publicly, it won't work if it's behind a firewall or uses a port other than 80 or 443.

Richard

[phils]

Are you saying that you can't access http://iectraining.org/authorize_postback.html? That is a plain html page in the root folder of the webserver, the same location where the default index.html file is.

[RichardH]

That is correct.  I cannot access either the specific URL you provided, nor the root.

After a bit, it returns: Network Error (tcp_error) A communication error occurred: "Operation timed out"

Richard

[RaynorC1emen7]

Richard, I was able to get to the page without issue.

phils, did the DNS(ip address)got update recently?

The only time I got a time out is if I add www in front of iectraining.org