hi
i was receiving an avs response of R, and in my account settings that was set to reject. i unchecked reject and saved my settings and then went through my checkout process again but received the same general avs unavailable message of R
the time inbetween these tests was five minutes, i waited twenty more and retried with the same results. in test mode and against sandbox the same transaction succeeds.
any thoughts on where i should look would be appreciated as i'm feeling pretty lost. how long do changes to settings generally take to propagate into the gateway system?
thank you
10-30-2012 09:57 PM
So did the transaction get decline? Are you running in test? what is response 25?
10-31-2012 04:33 AM - edited 10-31-2012 04:34 AM
The transaction was not approved or declined, errored
response code 25 is AVS offline, try later
it seems that if AVS is offline and returns an R, and I have my account set to not reject AVS code of R, that the transaction should have been approved.
I am not running in test mode, but when I do run in test mode the transaction succeeds
thanks
10-31-2012 07:15 AM
here are some of the response headers: (i have cut some of the private data out of this)
[approved] => [declined] => [error] => 1 [held] => [response_code] => 3 [response_subcode] => 3 [response_reason_code] => 25 [response_reason_text] => An error occurred during processing. Please try again. [authorization_code] => [avs_response] => R [amount] => 1.00 [method] => CC [transaction_type] => auth_capture [customer_id] => [card_type] => Visa [split_tender_id] => [requested_amount] => [balance_on_card] => [response] => |3|,|3|,|25|,|An error occurred during processing. Please try again.|,||,|R|,|4751292511|,||,||,|1.00|,|CC|,|auth_capture|,||,|........... [error_message] => AuthorizeNet Error: Response Code: 3 Response Subcode: 3 Response Reason Code: 25 Response Reason Text: An error occurred during processing. Please try again. )
10-31-2012 07:16 AM - edited 10-31-2012 07:17 AM
That is something else, not because the AVS response 'R'. You would get a declined if the 'R' checkbox is check.
If this is a real production account, contact/call authorize.net. Could be a account setting issue.
10-31-2012 07:39 AM - edited 10-31-2012 07:39 AM
alright, thanks, i'll try that out today
if anyone has other ideas too please let me know, and i'll report back if it was auth messing up
10-31-2012 08:10 AM
so after speaking with auth, they say it is our MSP. looking into it now...
10-31-2012 10:03 AM
it was the MSP
thanks for your input
10-31-2012 10:36 AM