response 25 to avr R after settings change

[bernbe01]

hi

i was receiving an avs response of R, and in my account settings that was set to reject. i unchecked reject and saved my settings and then went through my checkout process again but received the same general avs unavailable message of R

the time inbetween these tests was five minutes, i waited twenty more and retried with the same results. in test mode and against sandbox the same transaction succeeds.

any thoughts on where i should look would be appreciated as i'm feeling pretty lost. how long do changes to settings generally take to propagate into the gateway system?

thank you

[RaynorC1emen7]

So did the transaction get decline? Are you running in test? what is response 25?

[bernbe01]

The transaction was not approved or declined, errored

response code 25 is AVS offline, try later

it seems that if AVS is offline and returns an R, and I have my account set to not reject AVS code of R, that the transaction should have been approved.

I am not running in test mode, but when I do run in test mode the transaction succeeds

thanks

[bernbe01]

here are some of the response headers: (i have cut some of the private data out of this)

[approved] => 
    [declined] => 
    [error] => 1
    [held] => 
    [response_code] => 3
    [response_subcode] => 3
    [response_reason_code] => 25
    [response_reason_text] => An error occurred during processing.  Please try again.
    [authorization_code] => 
    [avs_response] => R
   [amount] => 1.00
    [method] => CC
    [transaction_type] => auth_capture
    [customer_id] => 
    [card_type] => Visa
    [split_tender_id] => 
    [requested_amount] => 
    [balance_on_card] => 
    [response] => |3|,|3|,|25|,|An error occurred during processing.  Please try again.|,||,|R|,|4751292511|,||,||,|1.00|,|CC|,|auth_capture|,||,|...........
    [error_message] => AuthorizeNet Error:
                Response Code: 3
                Response Subcode: 3
                Response Reason Code: 25
                Response Reason Text: An error occurred during processing.  Please try again.
                
)

[RaynorC1emen7]

That is something else, not because the AVS response 'R'. You would get a declined if the 'R' checkbox is check.

If this is a real production account, contact/call authorize.net. Could be a account setting issue.

[bernbe01]

alright, thanks, i'll try that out today

if anyone has other ideas too please let me know, and i'll report back if it was auth messing up

[bernbe01]

so after speaking with auth, they say it is our MSP. looking into it now...

[bernbe01]

it was the MSP

thanks for your input