sporadic timeouts on production system

[netonme]

Hi, I need your help. I've try to get some help at the authorize hotline, but the wan't support me. We use the PHP-SDK (current version).. The implementation work good for year but since few days (whitou any changes at our end) we recive sporadic timeouts on production system. Some request pass through and others end with an Exception · Error getting valid response from api. Check log file for error details

Mon, 01 Apr 2019 21:52:27 +0200 INFO : /lib/net/authorize/util/HttpClient.php : 89) - Sending 'XML' Request type
Mon, 01 Apr 2019 21:52:27 +0200 INFO : /lib/net/authorize/util/HttpClient.php : 94) - Sending http request via Curl
Mon, 01 Apr 2019 21:53:12 +0200 INFO : /lib/net/authorize/util/HttpClient.php : 96) - Response from AnetApi:
Mon, 01 Apr 2019 21:53:12 +0200 ERROR :/lib/net/authorize/util/HttpClient.php : 106) - CURL ERROR: Connection timed out after 45001 milliseconds

[RichardH]

Hello @netonme 

Are you still experiencing this issue?  If yes, please open a support case by calling 877-447-3938.

Richard

[netonme]

@RichardH I talk to the Support  Team yesterday, They send me to this community ? We lose lot's of orders each day and authorize don't know who is responsible? Can soneone at your end have a look into it? 

<refTransId><![CDATA[41275360923]]></refTransId>

izenet/lib/net/authorize/util/HttpClient.php : 89) - Sending 'XML' Request type
izenet/lib/net/authorize/util/HttpClient.php : 94) - Sending http request via Curl
izenet/lib/net/authorize/util/HttpClient.php : 96) - Response from AnetApi:
rizenet/lib/net/authorize/util/HttpClient.php : 106) - CURL ERROR: Connection timed out after 45001 milliseconds
t/lib/net/authorize/api/controller/base/ApiOperationBase.php : 114) - Request Serialization Begin
et/lib/net/authorize/api/controller/base/ApiOperationBase.php : 115) - net\authorize\api\contract\v1\GetHostedPaymentPageRequest Object

[netonme]

please open a ticket via email or send me a technical email contact... i'm in a different timezone, so phone is not very helpfull  

[netonme]

@RichardH 

25 times today!

<clientId><![CDATA[sdk-php-1.9.9]]></clientId>
<refTransId><![CDATA[41275360923]]></refTransId>
CURL ERROR: Connection timed out after 45001 milliseconds

<refId><![CDATA[20606972]]></refId>
CURL ERROR: Connection timed out after 45000 milliseconds

<refId><![CDATA[20606975]]></refId>
CURL ERROR: Connection timed out after 45001 milliseconds

<clientId><![CDATA[sdk-php-1.9.9]]></clientId>
<transId><![CDATA[41275741460]]></transId>
CURL ERROR: Connection timed out after 45000 milliseconds