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EBC Error - Request ID not found

We are in test/Sandbox using the Rest API to charge cards, and Secure Acceptance to secure cards. Both, when appearing as transactions in EBC are showing up as not found - 

Unable to Load Transaction Data
We were unable to locate data associated with this transaction, you may refresh the page to try again or contact support.
 
What did we do here to cause this and how can we fix it? 
db_kim
Member
1 REPLY 1

Was the transaction you made, successful ? Could you share your merchantId and request/response of the transaction you made ?

rajvpate
Administrator Administrator
Administrator