AMEX cards are ALWAYS declined

[nkals722]

We have had Authorize.net up and running for a while and it has been accepting payment quite well -- But recently I've realized that every American Express card has been declined with the status of:

Declined  (Card declined by issuer - Contact card issuer to determine reason.)

Looking back at our batch history of all AMEX transactions, there are 5+ and all of them are declined and for the same reason.

I know the status says it is a problem with the issuer (AMEX), but it seems unlikely that every AMEX transaction we've had so far all have that same issue.

Is there a way that the issue is on Authorize.net's side / there is some setting that needs to be changed to make it work? I should point out that we are using all AVS response settings and Zip code (N) settings currently. The Merchant profie also says American Express is a payment Method.

Any ideas?

[RichardH]

Hello @nkals722 

I would recommend contacting customer support for help with your production gateway account.

Richard

[mw]

Hi,

  We need your help.Since we opened we can't process the credit card payment with AMEX.  The reason code: 25. I'm having the problem just with AMEX.

Thanks,

[RaynorC1emen7]

Sound like an account setup issue. Call the support line.

[mw]

Hi,

Wich one is the support line?

[RaynorC1emen7]

https://support.authorize.net/authkb/index?page=home

Merchant Support