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Accept Hosted Form Page is displayed as a blank page

I am able to generate a token and populate a hidden form field with that token.  The Submit button posts to "".  But all that is show in a blank page.  What am I missing?


I am using our production environment which is set to Live.


I have searched and I can't find any help on this.  Thank you.



Here is the some of content of the last token retrieved


<input type="hidden" name="Token" id="Token" value="UnNqerae/80nyUnUUXKonp47t [REMOVED THE REST OF THIS BUT YOU GET THE IDEA]">




Here is where I request the token:



Function getHostedPaymentPageToken(amount As Decimal) As string
Console.WriteLine("GetAnAcceptPaymentPage Sample")
AuthorizeNet.Api.Controllers.Bases.ApiOperationBase(Of ANetApiRequest, ANetApiResponse).RunEnvironment = AuthorizeNet.Environment.PRODUCTION
Dim transactionKey as string="***"

Dim merchantAuthType as new merchantAuthenticationType()

With merchantAuthType
.name = loginID
.ItemElementName = ItemChoiceType.transactionKey
.Item = transactionKey
End With

AuthorizeNet.Api.Controllers.Bases.ApiOperationBase(Of ANetApiRequest,ANetApiResponse).MerchantAuthentication=merchantAuthType

Dim settings As settingType() = New settingType(1) {}

settings(0) = New settingType()
settings(0).settingName = settingNameEnum.hostedPaymentButtonOptions.ToString()
settings(0).settingValue = "{""text"": ""Pay""}"

settings(1) = New settingType()
settings(1).settingName = settingNameEnum.hostedPaymentOrderOptions.ToString()
settings(1).settingValue = "{""show"": true}"

' authorize capture only
Dim transactionRequest = New transactionRequestType()
With transactionRequest
.transactionType = transactionTypeEnum.authCaptureTransaction.ToString()
.amount = amount
End With

Dim request = New getHostedPaymentPageRequest()
request.transactionRequest = transactionRequest
request.hostedPaymentSettings = settings

' instantiate the contoller that will call the service
Dim controller = New getHostedPaymentPageController(request)

' get the response from the service (errors contained if any)
Dim aResponse = controller.GetApiResponse()

If aResponse IsNot Nothing AndAlso aResponse.messages.resultCode = messageTypeEnum.Ok Then
trace.write("Message code : " + aResponse.messages.message(0).code)
trace.write("Message text : " + aResponse.messages.message(0).text)
trace.write("Token : " + aResponse.token)
ElseIf aResponse IsNot Nothing Then
trace.write("Error: " & aResponse.messages.message(0).code & " " & aResponse.messages.message(0).text)
trace.write("Failed to get hosted payment page")
End If

Return aResponse.token
End Function







Hello @zozo


Are you able to duplicate this in the sandbox?



Administrator Administrator

I am not using sandbox. Is this because of the token I am passing as a hidden field? What can cause this?

It is not because of the token being in a hidden input. Are you getting an error message like "Missing or invalid token" or just a completely blank page? Are you targeting an iframe?

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Trusted Contributor

Additional troubleshooting steps:


Try stripping it down to its most basic level. Make a basic HTML form like this:


<title>Form test page</title>

<form method="post" action="">

Token: <textarea rows="8" cols="100" name="token" value="" ></textarea>
<input type="submit" value="Get the payment form" />




Generate a token. Paste that token into this form. Submit the form. If you get a payment page, everything's working correctly and there's some other problem in your production code. If this test still ends up with a blank page, either there's a problem on our end, or something you submitted in the token request is in error, but still generated a token even though that token couldn't be used.