Accept.JS Intermittent Issues

[rkajbaf]

Hi All

I have succesfully integrated Accept.JS usig the Hosted Form method on my Angular-based website. Everything works well but we have seen a marked increase in users saying that the modal pops up (the iFrame container) and after entering their data it just spins.  The modal never closes.

Sometimes, closing and re-opening the modal via the tiny X allows them top continue.  It happens about 15% of the time according to analytics (i've written some custom events to try and track it) which is very high.

Has anyone else seen this?  Any ideas on what to do?

I would love some additional response events to handle timeouts, network errors and other errors so we can at least direct the customers in how to fix the issue.  From what I can tell, sometimes the server just doesn't response with a token and for us, it's a black box as to why this happens.

A little more info from Accept.JS would be greatly appreciated.

website: https://www.matboardandmore.com

I'd be happy to provide additional technical details on the implementation.

Sincerely

Reza

[Shoagraw]

Please check one time and confirm if you see the spinning wheel after entering the details and clicking continue & Pay button? or its before entering anything and just when popup window shows up?

If its really an issue we will priortize it.

Shobhit

[rkajbaf]

Customers have complained of both but the majority get stuck after entering their information and clicking the button.

[rkajbaf]

Due to a lack of response from the developers, and continued issues being reported, we have stopped using your iFrame based solution.  I hope you can find a solution to your issues and we can consider them again but for now, we are forced to move on.

[ifyuliketheway]

Hello there, 

I also integrated Accept.JS using the Hosted Form method on my newly made Angular-based website but it is working pretty fine. Have a look at the yes or no wheel

All the tools I integrated there, are done using the same technique. Let me know if I can help you with anything.