Authentication error when switching to Live

[PcDudes524]

All of my code is working correctly with my sandbox credentials but as soon as I switch to the live version I start getting an error. The error is E00007 "User authentication failed due to invalid authentication values".

I have checked and rechecked my authentication values and they are correct. I submitted a ticket to Authorize and they just keep parroting back that error E00007 is because my authentication values are wrong.

[RichardH]

Hello @PcDudes524

Are you using credentials retrieved from production merchant interface (https://account.authorize.net) or your sandbox credentials.  Our production and sandbox systems are completely separate and you cannot use one set of credentials with the other.

Richard

[PcDudes524]

I am using credentials from the production merchant interface. As I said the code works fine with sandbox authentication values but when I switch to the live authentication I get an error.

[kikmak42]

If your code is working fine with Sandbox environment, that means you are making request to Sandbox API endpoint (https://apitest.authorize.net/xml/v1/request.api) with correct Sandbox API credentials.

For live transaction you will need to make the calls to Production API endpoint (https://api.authorize.net/xml/v1/request.api) with Production API credentials.

If you make this 2 things correct your request should get successful response. Please cross check this 2 things.

[PcDudes524]

Yes, that is part of the switch from the sandbox enviroment to the live enviroment. Would you like me to post my code so you can double check it?

[kikmak42]

You can use your credentials to make the following request to the Production Endpoint( https://api.authorize.net/xml/v1/request.api) using Postman or any rest client.

<authenticateTestRequest xmlns="AnetApi/xml/v1/schema/AnetApiSchema.xsd">
<merchantAuthentication>
<name>API_LOGIN_ID</name>
<transactionKey>API_TRANSACTION_KEY</transactionKey>
</merchantAuthentication>
</authenticateTestRequest>

If you still get E00007 error then there is an issue with the credentials, otherwise there is somewhere something wrong in the code.

[PcDudes524]

The Postman program is quite complicated, any tips on how to use it with Authorize because I am lost here.

[Anurag]

You can use the sample code on the Github for testing your credentials 

https://github.com/AuthorizeNet/sample-code-java 

[PcDudes524]

Ok, the script is now properly generating a token and displaying the payment iframe. However when I enter payment information I get the following error.

"User authentication failed due to invalid authentication values."

Any ideas?

[bhav]

@PcDudes524  Can you try resetting your API password thru MINT URL - https://account.authorize.net and retry the API with latest password?